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Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective

Tourism management (1982), 2018-12, Vol.69, p.330-344

2018

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On Generation Mechanism and Development Mechanism of Chinese Network Language

SHS web of conferences, 2024, Vol.187, p.1011

2024

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Healthy, But Say It Out Loud? The Messaging Effect on Restaurants’ Healthy Food Promotion

Journal of hospitality & tourism research (Washington, D.C.), 2023-11, Vol.47 (8), p.1399-1424

2023

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A recipe for food promotion: effects of color brightness on food evaluations and behavioral intentions

International journal of contemporary hospitality management, 2020-12, Vol.32 (12), p.3925-3947

2020

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The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain

Journal of hospitality & tourism research (Washington, D.C.), 2022-09, Vol.46 (7), p.1411-1435

2022

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Developing and validating a service robot integration willingness scale

International journal of hospitality management, 2019-07, Vol.80, p.36-51

2019

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Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers

International journal of contemporary hospitality management, 2017-01, Vol.29 (9), p.2341-2360

2017

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Mindset matters in purchasing online food deliveries during the pandemic: The application of construal level and regulatory focus theories

International journal of hospitality management, 2020-10, Vol.91, p.102677, Article 102677

2020

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Attitudes and Perceptions of Teachers and Chinese Students Towards Corrective Feedback in L2 Writing

Theory and practice in language studies, 2024-05, Vol.14 (5), p.1328-1338

Cai, Ruiying

2024

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Artificial intelligence: an overview of research trends and future directions

International journal of contemporary hospitality management, 2024-04

2024

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Customers' perceived justice, emotions, direct and indirect reactions to service recovery: Moderating effects of recovery efforts

Journal of hospitality marketing & management, 2018-04, Vol.27 (3), p.323-345

2018

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Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing

Journal of business research, 2020-09, Vol.117, p.99-111

2020

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How pandemic severity moderates digital food ordering risks during COVID-19: An application of prospect theory and risk perception framework

Journal of hospitality and tourism management, 2021-06, Vol.47, p.497-505

2021

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Customers’ perceptions of hotel AI-enabled voice assistants: does brand matter?

International journal of contemporary hospitality management, 2022-07, Vol.34 (8), p.2807-2831

2022

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Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure?

Tourism management (1982), 2025-02, Vol.106, p.104980, Article 104980

2025

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Pictures vs. reality: Roles of disconfirmation magnitude, disconfirmation sensitivity, and branding

International journal of hospitality management, 2021-09, Vol.98, p.103040, Article 103040

2021

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How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory

Tourism management (1982), 2022-12, Vol.93, p.104615, Article 104615

2022

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The numerical stroop effect on consumer preference to order healthy food

International journal of hospitality management, 2023-08, Vol.113, p.103528, Article 103528

2023

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Customers’ intention to compliment and complain via AI-enabled platforms: A self-disclosure perspective

International journal of hospitality management, 2024-01, Vol.116, p.103628, Article 103628

2024

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Factors influencing residents’ subjective well-being at World Heritage Sites

Tourism management (1982), 2017-12, Vol.63, p.209-222

2017

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Event attendees’ crafting behaviors for AI-powered autonomous driving at events: A monitor and acceptance theory perspective

International journal of hospitality management, 2024-09, Vol.122, p.103855, Article 103855

2024

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Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace

International journal of contemporary hospitality management, 2024-04

2024

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Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions

International journal of hospitality management, 2022-02, Vol.101, p.103110, Article 103110

2022

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The impacts of complaint efforts on customer satisfaction and loyalty

The Service industries journal, 2018-12, Vol.38 (15-16), p.1095-1115

2018

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The eyes have it: How do gender cues in wine labels influence U.S. women wine consumers?

International journal of hospitality management, 2024-10, Vol.123, p.103930, Article 103930

2024

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Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective

On Generation Mechanism and Development Mechanism of Chinese Network Language

Healthy, But Say It Out Loud? The Messaging Effect on Restaurants’ Healthy Food Promotion

A recipe for food promotion: effects of color brightness on food evaluations and behavioral intentions

The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain

Developing and validating a service robot integration willingness scale

Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers

Mindset matters in purchasing online food deliveries during the pandemic: The application of construal level and regulatory focus theories

Attitudes and Perceptions of Teachers and Chinese Students Towards Corrective Feedback in L2 Writing

Artificial intelligence: an overview of research trends and future directions

Customers' perceived justice, emotions, direct and indirect reactions to service recovery: Moderating effects of recovery efforts

Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing

How pandemic severity moderates digital food ordering risks during COVID-19: An application of prospect theory and risk perception framework

Customers’ perceptions of hotel AI-enabled voice assistants: does brand matter?

Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure?

Pictures vs. reality: Roles of disconfirmation magnitude, disconfirmation sensitivity, and branding

How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory

The numerical stroop effect on consumer preference to order healthy food

Customers’ intention to compliment and complain via AI-enabled platforms: A self-disclosure perspective

Factors influencing residents’ subjective well-being at World Heritage Sites

Event attendees’ crafting behaviors for AI-powered autonomous driving at events: A monitor and acceptance theory perspective

Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace

Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions

The impacts of complaint efforts on customer satisfaction and loyalty

The eyes have it: How do gender cues in wine labels influence U.S. women wine consumers?

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