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The changing role of employees in service theory and practice: An interdisciplinary view

Human resource management review, 2016-03, Vol.26 (1), p.4-13

Bowen, David E.

2016

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A Service Climate Synthesis and Future Research Agenda

Journal of service research : JSR, 2014-02, Vol.17 (1), p.5-22

2014

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Service Research Priorities in a Rapidly Changing Context

Journal of service research : JSR, 2015-05, Vol.18 (2), p.127-159

2015

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An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes

Journal of service management, 2024-01, Vol.35 (1), p.1-21

Bowen, David E.

2024

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Understanding HRM–Firm Performance Linkages: The Role of the “Strength” of the HRM System

The Academy of Management review, 2004-04, Vol.29 (2), p.203-221

2004

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LEARNING TO BE A PARADOX-SAVVY LEADER

Academy of Management perspectives, 2016-08, Vol.30 (3), p.316-327

2016

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A tribute to Dr Pierre Eiglier: a service field founder with timeless service wisdom

Journal of service management, 2023-01, Vol.34 (1), p.1-9

Bowen, David E.

2023

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Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System

The Academy of Management review, 2004-04, Vol.29 (2), p.203-221

2004

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The Management of Organizational Justice

Academy of Management perspectives, 2007-11, Vol.21 (4), p.34-48

2007

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Perspectives on the Organizational Context of Frontlines: A Commentary

Journal of service research : JSR, 2019-02, Vol.22 (1), p.3-7

2019

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Customer experience (CX), employee experience (EX) and human experience (HX): introductions, interactions and interdisciplinary implications

Journal of service management, 2024-05, Vol.35 (3), p.333-356

2024

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Elevating the human experience (HX) through service research collaborations: introducing ServCollab

Journal of service management, 2020-10, Vol.31 (4), p.615-635

2020

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A Search for Missing Links: Specifying the Relationship Between Leader-Member Exchange Differentiation and Service Climate

Journal of service research : JSR, 2016-08, Vol.19 (3), p.260-275

2016

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Reflections on the 2014 Decade Award: Is There Strength in the Construct of HR System Strength?

The Academy of Management review, 2016-04, Vol.41 (2), p.196-214

2016

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2014 Decade Award Invited Article: REFLECTIONS ON THE 2014 DECADE AWARD: IS THERE STRENGTH IN THE CONSTRUCT OF HR SYSTEM STRENGTH?

The Academy of Management review, 2016-04, Vol.41 (2), p.196-214

2016

Volltextzugriff (PDF)

Learning from the pioneering founders of the service research field

Journal of service management, 2023-06, Vol.34 (4), p.605-630

2023

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The service organization: Human resources management is crucial

Organizational dynamics, 1993-03, Vol.21 (4), p.39-52

1993

Volltextzugriff (PDF)

Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries

Journal of service management, 2017-10, Vol.28 (5), p.837-865

2017

Volltextzugriff (PDF)

Management Theory and Total Quality: Improving Research and Practice through Theory Development

The Academy of Management review, 1994-07, Vol.19 (3), p.392-418

1994

Volltextzugriff (PDF)

Employee and Customer Perceptions of Service in Banks: Replication and Extension

Journal of applied psychology, 1985-08, Vol.70 (3), p.423-433

1985

Volltextzugriff (PDF)

Human issues in service design

Journal of operations management, 2002-04, Vol.20 (2), p.159-174

2002

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Lessons for all when service scholarship and management practice come together

Organizational dynamics, 2020-07, Vol.49 (3), p.100717, Article 100717

Bowen, David E.

2020

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A Framework for Analyzing Customer Service Orientations in Manufacturing

The Academy of Management review, 1989-01, Vol.14 (1), p.75-95

1989

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Learning to be a paradox-savvy leader

IEEE engineering management review, 2016, Vol.44 (4), p.94-105

2016

Volltextzugriff (PDF)

Exploring the Role of “Global Mindset” in Leading Change in International Contexts

The Journal of applied behavioral science, 2009-06, Vol.45 (2), p.239-260

2009

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The changing role of employees in service theory and practice: An interdisciplinary view

A Service Climate Synthesis and Future Research Agenda

Service Research Priorities in a Rapidly Changing Context

An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes

Understanding HRM–Firm Performance Linkages: The Role of the “Strength” of the HRM System

LEARNING TO BE A PARADOX-SAVVY LEADER

A tribute to Dr Pierre Eiglier: a service field founder with timeless service wisdom

Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System

The Management of Organizational Justice

Perspectives on the Organizational Context of Frontlines: A Commentary

Customer experience (CX), employee experience (EX) and human experience (HX): introductions, interactions and interdisciplinary implications

Elevating the human experience (HX) through service research collaborations: introducing ServCollab

A Search for Missing Links: Specifying the Relationship Between Leader-Member Exchange Differentiation and Service Climate

Reflections on the 2014 Decade Award: Is There Strength in the Construct of HR System Strength?

2014 Decade Award Invited Article: REFLECTIONS ON THE 2014 DECADE AWARD: IS THERE STRENGTH IN THE CONSTRUCT OF HR SYSTEM STRENGTH?

Learning from the pioneering founders of the service research field

The service organization: Human resources management is crucial

Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries

Management Theory and Total Quality: Improving Research and Practice through Theory Development

Employee and Customer Perceptions of Service in Banks: Replication and Extension

Human issues in service design

Lessons for all when service scholarship and management practice come together

A Framework for Analyzing Customer Service Orientations in Manufacturing

Learning to be a paradox-savvy leader

Exploring the Role of “Global Mindset” in Leading Change in International Contexts

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