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A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go

Journal of marketing, 2005-10, Vol.69 (4), p.155-166

2005

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Sustainable Pioneering Advantage? Profit Implications of Market Entry Order

Marketing science (Providence, R.I.), 2003-08, Vol.22 (3), p.371-392

2003

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The Patient Experience and Health Outcomes

The New England journal of medicine, 2013-01, Vol.368 (3), p.201-203

2013

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A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?

The Journal of consumer research, 1993-06, Vol.20 (1), p.111-123

1993

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A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

Journal of marketing research, 1993-02, Vol.30 (1), p.7

1993

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Do We Really Need to Change the Decision Maker? Counterintuitive Escalation of Commitment Results in Real Options Contexts

Management science, 2017-10, Vol.63 (10), p.3459-3472

2017

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Disentangling Pioneering Cost Advantages and Disadvantages

Marketing science (Providence, R.I.), 2008-07, Vol.27 (4), p.699-716

2008

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Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days

The American journal of managed care, 2011-01, Vol.17 (1), p.41-48

2011

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The Quality Double Whammy

Marketing science (Providence, R.I.), 1999-01, Vol.18 (4), p.463-484

1999

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General alliance experience, uncertainty, and marketing alliance governance mode choice

Journal of the Academy of Marketing Science, 2010-04, Vol.38 (2), p.141-158

2010

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Consumer sophistication, word-of-mouth and “False” promotions

Journal of economic behavior & organization, 2018-08, Vol.152, p.98-123

2018

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A framework for quality improvement: An analysis of factors responsible for improvement at hospitals participating in the Can Rapid Risk Stratification of Unstable Angina Patients Suppress Adverse Outcomes with Early Implementation of the ACC/AHA Guidelines (CRUSADE) quality improvement initiative

The American heart journal, 2007-12, Vol.154 (6), p.1206-1220

2007

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Pioneering Plus a Broad Product Line Strategy: Higher Profits or Deeper Losses?

Management science, 2009-06, Vol.55 (6), p.958-967

2009

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Stuck in the Past: Why Managers Persist with New Product Failures

Journal of marketing, 2006-04, Vol.70 (2), p.108-121

2006

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Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction

Circulation Cardiovascular quality and outcomes, 2010-03, Vol.3 (2), p.188-195

2010

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Optimal Market Intelligence Strategy When Management Attention Is Scarce

Management science, 2009-04, Vol.55 (4), p.526-538

2009

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Optimal Admission and Scholarship Decisions: Choosing Customized Marketing Offers to Attract a Desirable Mix of Customers

Marketing science (Providence, R.I.), 2012-07, Vol.31 (4), p.621-636

2012

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A Look on the Cost Side: Market Share and the Competitive Environment

Marketing science (Providence, R.I.), 1993-04, Vol.12 (2), p.144-166

1993

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Pulling the Plug to Stop the New Product Drain

Journal of marketing research, 1997-02, Vol.34 (1), p.164

1997

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Payer mix & financial health drive hospital quality: Implications for value-based reimbursement policies

Behavioral science & policy, 2015, Vol.1 (1), p.77-84

2015

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Leadership development in the Duke Daytime MBA program

Leader to leader, 2006-09, Vol.2006 (S1), p.47-52

Boulding, William

2006

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The Periodicity of Pricing

Journal of marketing research, 2006-08, Vol.43 (3), p.477-493

2006

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Alternative pay-for-Performance Scoring Methods: Implications for Quality Improvement and Patient Outcomes

Medical care, 2009-10, Vol.47 (10), p.1062-1068

2009

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Stuck in the Past: Why Managers Persist with New Product Failures

Journal of marketing, 2006-04, Vol.70 (2), p.1

2006

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Payer mix & financial health drive hospital quality: Implications for value-based reimbursement policies

Behavioral science & policy, 2015-04, Vol.1 (1), p.77-84

2015

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A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go

Sustainable Pioneering Advantage? Profit Implications of Market Entry Order

The Patient Experience and Health Outcomes

A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?

A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

Do We Really Need to Change the Decision Maker? Counterintuitive Escalation of Commitment Results in Real Options Contexts

Disentangling Pioneering Cost Advantages and Disadvantages

Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days

The Quality Double Whammy

General alliance experience, uncertainty, and marketing alliance governance mode choice

Consumer sophistication, word-of-mouth and “False” promotions

A framework for quality improvement: An analysis of factors responsible for improvement at hospitals participating in the Can Rapid Risk Stratification of Unstable Angina Patients Suppress Adverse Outcomes with Early Implementation of the ACC/AHA Guidelines (CRUSADE) quality improvement initiative

Pioneering Plus a Broad Product Line Strategy: Higher Profits or Deeper Losses?

Stuck in the Past: Why Managers Persist with New Product Failures

Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction

Optimal Market Intelligence Strategy When Management Attention Is Scarce

Optimal Admission and Scholarship Decisions: Choosing Customized Marketing Offers to Attract a Desirable Mix of Customers

A Look on the Cost Side: Market Share and the Competitive Environment

Pulling the Plug to Stop the New Product Drain

Payer mix & financial health drive hospital quality: Implications for value-based reimbursement policies

Leadership development in the Duke Daytime MBA program

The Periodicity of Pricing

Alternative pay-for-Performance Scoring Methods: Implications for Quality Improvement and Patient Outcomes

Stuck in the Past: Why Managers Persist with New Product Failures

Payer mix & financial health drive hospital quality: Implications for value-based reimbursement policies

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