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To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

Journal of service research : JSR, 2021-08, Vol.24 (3), p.354-371

2021

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How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer–Seller Relationships?

Journal of retailing, 2015-03, Vol.91 (1), p.140-153

2015

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Consumer Perceptions of Price (Un)Fairness

The Journal of consumer research, 2003-03, Vol.29 (4), p.474-491

2003

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Price Fairness: Good and Service Differences and the Role of Vendor Costs

The Journal of consumer research, 2006-09, Vol.33 (2), p.258-265

2006

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How Do Consumers React to Production Waste?

The Journal of consumer research, 2023-09

2023

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Lay Theories of Medicine and a Healthy Lifestyle

The Journal of consumer research, 2010-06, Vol.37 (1), p.80-97

2010

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To Profit or Not to Profit? The Role of Greed Perceptions in Consumer Support for Social Ventures

The Journal of consumer research, 2017-12, Vol.44 (4), p.853-876

2017

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Judging the Book by Its Cover? How Consumers Decode Conspicuous Consumption Cues in Buyer-Seller Relationships

Journal of marketing research, 2013-06, Vol.50 (3), p.334-347

2013

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How Do Consumers React to Company Moral Transgressions? The Role of Power Distance Belief and Empathy for Victims

The Journal of consumer research, 2021-06, Vol.48 (1), p.77-101

2021

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How Does Religion Affect Consumer Response to Failure and Recovery by Firms?

The Journal of consumer research, 2021-02, Vol.47 (5), p.807-828

2021

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Does Marketing Products as Remedies Create “Get Out of Jail Free Cards”?

The Journal of consumer research, 2006-06, Vol.33 (1), p.71-81

2006

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Disorder and Downsizing

The Journal of consumer research, 2021-04, Vol.47 (6), p.959-977

2021

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How Do Price Fairness Perceptions Differ Across Culture?

Journal of marketing research, 2010-06, Vol.47 (3), p.564-576

2010

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The Price of Power: How Firm’s Market Power Affects Perceived Fairness of Price Increases

Journal of retailing, 2020-06, Vol.96 (2), p.220-234

2020

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Eco-Product Choice Cuts Both Ways: How Proenvironmental Licensing Versus Reinforcement Is Contingent on Environmental Consciousness

Journal of public policy & marketing, 2017-09, Vol.36 (2), p.284-298

2017

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Culture, Relationship Norms, and Dual Entitlement

The Journal of consumer research, 2018-06, Vol.45 (1), p.1-20

2018

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How Does Drug and Supplement Marketing Affect a Healthy Lifestyle?

The Journal of consumer research, 2008-02, Vol.34 (5), p.713-726

2008

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When less is more: Consumer aversion to unused utility

Journal of consumer psychology, 2012-07, Vol.22 (3), p.369-383

2012

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Performance Brand Placebos: How Brands Improve Performance and Consumers Take the Credit

The Journal of consumer research, 2016-04, Vol.42 (6), p.931-951

2016

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Commentary: Food and Food Waste: Spinning a Two-Sided Coin

Journal of public policy & marketing, 2022-04, Vol.41 (2), p.141-143

2022

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The marketing of love: how attachment styles affect romantic consumption journeys

Journal of the Academy of Marketing Science, 2019-03, Vol.47 (2), p.255-273

2019

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Technology Resistance: The Case of Food Production Processes

Journal of public policy & marketing, 2019-04, Vol.38 (2), p.246-262

2019

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Why do consumers think it is fair to pay more when buying from producers versus retailers?

Marketing letters, 2020-03, Vol.31 (1), p.31-35

2020

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The Perils of Marketing Weight-Management Remedies and the Role of Health Literacy

Journal of public policy & marketing, 2015-04, Vol.34 (1), p.50-62

2015

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Introduction to Special Issue on Behavioral Pricing

Journal of the Association for Consumer Research, 2021-01, Vol.6 (1), p.4-9

2021

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To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer–Seller Relationships?

Consumer Perceptions of Price (Un)Fairness

Price Fairness: Good and Service Differences and the Role of Vendor Costs

How Do Consumers React to Production Waste?

Lay Theories of Medicine and a Healthy Lifestyle

To Profit or Not to Profit? The Role of Greed Perceptions in Consumer Support for Social Ventures

Judging the Book by Its Cover? How Consumers Decode Conspicuous Consumption Cues in Buyer-Seller Relationships

How Do Consumers React to Company Moral Transgressions? The Role of Power Distance Belief and Empathy for Victims

How Does Religion Affect Consumer Response to Failure and Recovery by Firms?

Does Marketing Products as Remedies Create “Get Out of Jail Free Cards”?

Disorder and Downsizing

How Do Price Fairness Perceptions Differ Across Culture?

The Price of Power: How Firm’s Market Power Affects Perceived Fairness of Price Increases

Eco-Product Choice Cuts Both Ways: How Proenvironmental Licensing Versus Reinforcement Is Contingent on Environmental Consciousness

Culture, Relationship Norms, and Dual Entitlement

How Does Drug and Supplement Marketing Affect a Healthy Lifestyle?

When less is more: Consumer aversion to unused utility

Performance Brand Placebos: How Brands Improve Performance and Consumers Take the Credit

Commentary: Food and Food Waste: Spinning a Two-Sided Coin

The marketing of love: how attachment styles affect romantic consumption journeys

Technology Resistance: The Case of Food Production Processes

Why do consumers think it is fair to pay more when buying from producers versus retailers?

The Perils of Marketing Weight-Management Remedies and the Role of Health Literacy

Introduction to Special Issue on Behavioral Pricing

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