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Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance

Journal of retailing, 2015-06, Vol.91 (2), p.358-369

2015

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A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

Journal of business research, 2017-10, Vol.79, p.219-227

2017

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Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values

Journal of business research, 2006-07, Vol.59 (7), p.849-857

2006

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The role of brand communications on front line service employee beliefs, behaviors, and performance

Journal of the Academy of Marketing Science, 2014-11, Vol.42 (6), p.642-657

2014

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Choreographing salesperson face-to-face visits with a buyer organization: a social network perspective

Journal of the Academy of Marketing Science, 2022-05, Vol.50 (3), p.615-638

2022

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Discount venture brands: Self-congruity and perceived value-for-money?

Journal of business research, 2020-08, Vol.116, p.412-419

2020

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FROM GUCCI TO GREEN BAGS: CONSPICUOUS CONSUMPTION AS A SIGNAL FOR PRO-SOCIAL BEHAVIOR

Journal of marketing theory and practice, 2018-10, Vol.26 (4), p.339-356

2018

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Understanding the long-term implications of retailer returns in business-to-business relationships

Journal of the Academy of Marketing Science, 2018-03, Vol.46 (2), p.252-272

2018

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Competitive intelligence collection and use by sales and service representatives: how managers’ recognition and autonomy moderate individual performance

Journal of the Academy of Marketing Science, 2015-05, Vol.43 (3), p.357-374

2015

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An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

Journal of retailing, 1994-06, Vol.70 (2), p.163-178

1994

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Responding to service failures with prevention framed donations

The Journal of services marketing, 2019-09, Vol.33 (5), p.547-556

2019

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Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness

The Journal of services marketing, 2021-07, Vol.35 (3), p.367-380

2021

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Cultural impacts on felt and expressed emotions and third party complaint relationships

Journal of business research, 2013-07, Vol.66 (7), p.816-822

2013

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An examination of frontline employee–customer incidental similarities in service failure and recovery contexts

Psychology & marketing, 2023-06, Vol.40 (6), p.1047-1060

2023

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Boosting sales force morale in highly dynamic, complex markets: The role of job resources

Industrial marketing management, 2018-10, Vol.74, p.237-253

2018

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Frontline ambidexterity: a systematic review and future research agenda

The Journal of personal selling & sales management, 2024-01, Vol.44 (1), p.50-73

2024

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Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias

Journal of the Academy of Marketing Science, 2008-12, Vol.36 (4), p.552-564

2008

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Introduction to the special issue on the intersection of professional selling and service

The Journal of personal selling & sales management, 2017-01, Vol.37 (1), p.4-10

2017

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Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

Journal of service management, 2018-11, Vol.29 (5), p.859-882

2018

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The differing effects of technology on inside vs. outside sales forces to facilitate enhanced customer orientation and interfunctional coordination

Journal of business research, 2012-07, Vol.65 (7), p.929-936

2012

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Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events

Journal of business research, 2002-09, Vol.55 (9), p.697-707

2002

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Conceptualizing Salesperson Competitive Intelligence: An Individual-Level Perspective

The Journal of personal selling & sales management, 2011-04, Vol.31 (2), p.141-155

2011

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White response to potentially discriminatory actions in a services setting

Psychology & marketing, 2011-02, Vol.28 (2), p.188-204

2011

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Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship: The Distributor Perspective

Journal of marketing, 1998-07, Vol.62 (3), p.99

1998

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Moderating effect of discriminatory attributions on repatronage intentions

Journal of retailing and consumer services, 2012-03, Vol.19 (2), p.211-217

2012

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Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance

A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values

The role of brand communications on front line service employee beliefs, behaviors, and performance

Choreographing salesperson face-to-face visits with a buyer organization: a social network perspective

Discount venture brands: Self-congruity and perceived value-for-money?

FROM GUCCI TO GREEN BAGS: CONSPICUOUS CONSUMPTION AS A SIGNAL FOR PRO-SOCIAL BEHAVIOR

Understanding the long-term implications of retailer returns in business-to-business relationships

Competitive intelligence collection and use by sales and service representatives: how managers’ recognition and autonomy moderate individual performance

An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

Responding to service failures with prevention framed donations

Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness

Cultural impacts on felt and expressed emotions and third party complaint relationships

An examination of frontline employee–customer incidental similarities in service failure and recovery contexts

Boosting sales force morale in highly dynamic, complex markets: The role of job resources

Frontline ambidexterity: a systematic review and future research agenda

Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias

Introduction to the special issue on the intersection of professional selling and service

Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

The differing effects of technology on inside vs. outside sales forces to facilitate enhanced customer orientation and interfunctional coordination

Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events

Conceptualizing Salesperson Competitive Intelligence: An Individual-Level Perspective

White response to potentially discriminatory actions in a services setting

Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship: The Distributor Perspective

Moderating effect of discriminatory attributions on repatronage intentions

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