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A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas

International journal of contemporary hospitality management, 2023-11, Vol.35 (12), p.4502-4534

2023

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Effects of Integrated Resort Experience on Customers’ Hedonic and Eudaimonic Well-Being

Journal of hospitality & tourism research (Washington, D.C.), 2019-11, Vol.43 (8), p.1225-1255

2019

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Exploring the Roles of DMO’s Social Media Efforts and Information Richness on Customer Engagement: Empirical Analysis on Facebook Event Pages

Journal of travel research, 2021-03, Vol.60 (3), p.670-686

2021

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Effect of Cognitive Engagement on the Development of Brand Love in a Hotel Context

Journal of hospitality & tourism research (Washington, D.C.), 2020-02, Vol.44 (2), p.328-350

2020

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Is Hotel Technology a Double-edged Sword on Customer Experience? A Mixed-method Approach using Big Data

Journal of hospitality & tourism research (Washington, D.C.), 2024-06, Vol.48 (5), p.881-894

2024

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Exploring the underlying factors of customer value in restaurants: A machine learning approach

International journal of hospitality management, 2020-10, Vol.91, p.102643, Article 102643

2020

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Antecedents and consequences of customer brand engagement in integrated resorts

International journal of hospitality management, 2018-09, Vol.75, p.144-152

2018

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Luxury Hospitality Services: Editorial Comment

Cornell hospitality quarterly, 2022-02, Vol.63 (1), p.4-4

2022

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ESG for the hospitality and tourism research: Essential demanded research area for all

Tourism management (1982), 2024-12, Vol.105, p.104954, Article 104954

Back, Ki-Joon

2024

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Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction

International journal of hospitality management, 2019-01, Vol.77, p.342-352

2019

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Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making

International journal of contemporary hospitality management, 2021-08, Vol.33 (6), p.2117-2136

2021

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The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs

Cornell hospitality quarterly, 2022-02, Vol.63 (1), p.19-32

2022

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The Role of Personality Traits Toward Organizational Commitments and Service Quality Commitments

Frontiers in psychology, 2020-05, Vol.11, p.631-631

2020

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The Effects of Image Congruence on Customers’ Brand Loyalty in the Upper Middle-Class Hotel Industry

Journal of hospitality & tourism research (Washington, D.C.), 2005-11, Vol.29 (4), p.448-467

Back, Ki-Joon

2005

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Cruise brand experience: functional and wellness value creation in tourism business

International journal of contemporary hospitality management, 2019-06, Vol.31 (5), p.2205-2223

2019

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Editorial: Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives

Frontiers in psychology, 2019-10, Vol.10, p.2290-2290

2019

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Brand experiential value for creating integrated resort customers’ co-creation behavior

International journal of hospitality management, 2019-08, Vol.81, p.104-112

2019

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Influence of brand relationship on customer attitude toward integrated resort brands: a cognitive, affective, and conative perspective

Journal of travel & tourism marketing, 2018-05, Vol.35 (4), p.449-460

2018

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Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods

International journal of contemporary hospitality management, 2021-01, Vol.33 (1), p.263-285

2021

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Influencing factors on restaurant customers’ revisit intention: The roles of emotions and switching barriers

International journal of hospitality management, 2009-12, Vol.28 (4), p.563-572

2009

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Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes

International journal of hospitality management, 2012-06, Vol.31 (2), p.535-543

Back, Ki-Joon

2012

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The structural effects of affective and cognitive elaboration in formation of customer-brand relationship

The Service industries journal, 2020-03, Vol.40 (3-4), p.226-242

2020

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The role of autonomy, competence and relatedness: Applying self-determination theory to the integrated resort setting

International journal of contemporary hospitality management, 2019-01, Vol.31 (1), p.87-104

2019

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Integrated resort: A review of research and directions for future study

International journal of hospitality management, 2018-01, Vol.69, p.94-101

2018

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Why am I satisfied? See my reviews – Price and location matter in the restaurant industry

International journal of hospitality management, 2022-02, Vol.101, p.103111, Article 103111

2022

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A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas

Effects of Integrated Resort Experience on Customers’ Hedonic and Eudaimonic Well-Being

Exploring the Roles of DMO’s Social Media Efforts and Information Richness on Customer Engagement: Empirical Analysis on Facebook Event Pages

Effect of Cognitive Engagement on the Development of Brand Love in a Hotel Context

Is Hotel Technology a Double-edged Sword on Customer Experience? A Mixed-method Approach using Big Data

Exploring the underlying factors of customer value in restaurants: A machine learning approach

Antecedents and consequences of customer brand engagement in integrated resorts

Luxury Hospitality Services: Editorial Comment

ESG for the hospitality and tourism research: Essential demanded research area for all

Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction

Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making

The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs

The Role of Personality Traits Toward Organizational Commitments and Service Quality Commitments

The Effects of Image Congruence on Customers’ Brand Loyalty in the Upper Middle-Class Hotel Industry

Cruise brand experience: functional and wellness value creation in tourism business

Editorial: Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives

Brand experiential value for creating integrated resort customers’ co-creation behavior

Influence of brand relationship on customer attitude toward integrated resort brands: a cognitive, affective, and conative perspective

Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods

Influencing factors on restaurant customers’ revisit intention: The roles of emotions and switching barriers

Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes

The structural effects of affective and cognitive elaboration in formation of customer-brand relationship

The role of autonomy, competence and relatedness: Applying self-determination theory to the integrated resort setting

Integrated resort: A review of research and directions for future study

Why am I satisfied? See my reviews – Price and location matter in the restaurant industry

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