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Competitive Advantage Through Engagement

Journal of marketing research, 2016-08, Vol.53 (4), p.497-514

2016

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Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention

Journal of business research, 2011, Vol.64 (1), p.87-95

2011

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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Journal of service theory and practice, 2020-07, Vol.30 (3), p.361-391

2020

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Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?

Journal of marketing, 2012-11, Vol.76 (6), p.1-20

2012

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Employee perception of CSR activities: Its antecedents and consequences

Journal of business research, 2013-10, Vol.66 (10), p.1716-1724

2013

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Corporate Social Responsibility and Employee—Company Identification

Journal of business ethics, 2010-09, Vol.95 (4), p.557-569

2010

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Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness

The Journal of services marketing, 2021-07, Vol.35 (3), p.367-380

2021

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Corporate Social Responsibility and the Benefits of Employee Trust: A Cross-Disciplinary Perspective

Journal of business ethics, 2011-08, Vol.102 (1), p.29-45

2011

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Innovative work behaviors, employee engagement, and surface acting: A delineation of supervisor-employee emotional contagion effects

Management decision, 2019-11, Vol.57 (11), p.3200-3216

2019

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Customer-focused voice and rule-breaking in the frontlines

Journal of the Academy of Marketing Science, 2022-03, Vol.50 (2), p.388-409

2022

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The influence of the physical work environment on retail employees

The Journal of services marketing, 2023-06, Vol.37 (6), p.719-731

2023

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Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship

Journal of service management, 2023-12, Vol.34 (5), p.829-842

2023

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Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts

Journal of service management, 2023-12, Vol.34 (5), p.843-866

2023

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Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions

Journal of the Academy of Marketing Science, 2019-09, Vol.47 (5), p.815-836

2019

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Feeling Good by Doing Good: Employee CSR-Induced Attributions, Job Satisfaction, and the Role of Charismatic Leadership

Journal of business ethics, 2013-12, Vol.118 (3), p.577-588

2013

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The Business Case for Love: How Companies Get Bragged About Today

Cox, Marc

1st ed. 2020., 2020

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Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance

Journal of the Academy of Marketing Science, 2016-05, Vol.44 (3), p.350-375

2016

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Internal communicators’ understanding of the definition and importance of employee advocacy

Public relations review, 2020-11, Vol.46 (4), p.101946, Article 101946

Thelen, Patrick D.

2020

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How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism

Journal of marketing, 2012-01, Vol.76 (1), p.119-137

2012

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Reframing place promotion, place marketing, and place branding - moving beyond conceptual confusion

Cities, 2018-10, Vol.80, p.4-11

2018

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How Does Friendship Motivate Frontline Employees to Exhibit Brand Ambassador Behavior: The Important Role of Well-Being and Helping Behavior

Sustainability, 2023-04, Vol.15 (8), p.6859

2023

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An individual-level perspective on intrapreneurship: a review and ways forward

Review of managerial science, 2019-11, Vol.13 (5), p.919-961

Blanka, Christine

2019

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Determinants and consequences of employee attributions of corporate social responsibility as substantive or symbolic

European management journal, 2016-06, Vol.34 (3), p.232-242

2016

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The role of organizational attractiveness in an internal market-oriented culture (IMOC): a study of hospital frontline employees

BMC health services research, 2019-05, Vol.19 (1), p.307-307, Article 307

2019

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Firm–employee relationship strength—A conceptual model

Journal of business research, 2009-11, Vol.62 (11), p.1096-1107

2009

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Competitive Advantage Through Engagement

Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?

Employee perception of CSR activities: Its antecedents and consequences

Corporate Social Responsibility and Employee—Company Identification

Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness

Corporate Social Responsibility and the Benefits of Employee Trust: A Cross-Disciplinary Perspective

Innovative work behaviors, employee engagement, and surface acting: A delineation of supervisor-employee emotional contagion effects

Customer-focused voice and rule-breaking in the frontlines

The influence of the physical work environment on retail employees

Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship

Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts

Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions

Feeling Good by Doing Good: Employee CSR-Induced Attributions, Job Satisfaction, and the Role of Charismatic Leadership

The Business Case for Love: How Companies Get Bragged About Today

Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance

Internal communicators’ understanding of the definition and importance of employee advocacy

How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism

Reframing place promotion, place marketing, and place branding - moving beyond conceptual confusion

How Does Friendship Motivate Frontline Employees to Exhibit Brand Ambassador Behavior: The Important Role of Well-Being and Helping Behavior

An individual-level perspective on intrapreneurship: a review and ways forward

Determinants and consequences of employee attributions of corporate social responsibility as substantive or symbolic

The role of organizational attractiveness in an internal market-oriented culture (IMOC): a study of hospital frontline employees

Firm–employee relationship strength—A conceptual model

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