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Airport Management Strategies in Recovery the Air Flight Disruption: The Case in the Lisbon Humberto Delgado Airport
2019
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Assessing the Impact of Lean Manufacturing in the South African Airline Industry
2019
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Process Optimization and Quality Perceived by Passengers: The Case Study of Lisbon Airport
2019
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Essays on Industrial Organization
2019
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A Discourse Analysis of Airline Job Advertisements
2019
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Service Quality Benchmarking Methodology for Airport Passenger Terminals Based on Level of Facility Provision
2016
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The impact of airport service quality dimensions on overall airport experience and impression
2013
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Empirical investigation of customer perceived quality and product differentiation for multiproduct firms
2012
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Evaluating determinants of sticky costs and operations based earnings prediction models using air transportation industry data and validation of verifiable detail as a source of credibility in customer retention strategy disclosure
2011
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Labor turmoil and service quality: Evidence from the U.S. airline industry, 1987–2008
2010
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Human error management
2010
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Examining operational errors in the National Airspace System using temporal marker framework
2010
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Air travel in the U.S.: An investigation of the influence of perceived risk in service quality
2009
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Exploring the impact of FAA recommended procedures and aviation industry guidelines on business aviation safety
2009
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Three studies in air cargo logistics
2008
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Modeling, analysis, and composition of business processes
2007
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Southwest Airlines and competition in the airline industry
2002
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The nature, effects, and management of cues in ISO 9000 quality -managed organizations
2000
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A balanced scorecard approach to analyzing associations among performance measures in the United States airlines industry
1999
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An empirical investigation of passenger diversity, airline service quality, and passenger satisfaction
1992
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