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Social Media Managers’ Performance: The Impact of the Work Environment

Journal of theoretical and applied electronic commerce research, 2024-03, Vol.19 (1), p.671-691

2024

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Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

Service business, 2017-06, Vol.11 (2), p.321-343

2017

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Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting

The Journal of business & industrial marketing, 2016-03, Vol.31 (2), p.219-231

2016

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How and when a salesperson's perception of organizational politics relates to proactive performance

European management journal, 2018-10, Vol.36 (5), p.660-670

2018

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Manufacturer–distributor relationships: role of relationship-specific investment and dependence types

The Journal of business & industrial marketing, 2017-10, Vol.32 (8), p.1245-1260

2017

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Comparing the Explanatory Capacity of Three Constructs in the Prediction of Engineers' Proficiency, Adaptivity, and Proactivity

Human resource management, 2015-07, Vol.54 (4), p.689-709

2015

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High‐Performance Work Systems and Work‐Role Performance: A Multilevel Moderated Mediation Model

Performance improvement quarterly, 2019-04, Vol.32 (1), p.77-101

2019

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Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies

The Service industries journal, 2012-01, Vol.32 (1), p.83-103

2012

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Collaborative manufacturer-distributor relationships: the role of governance, information sharing and creativity

The Journal of business & industrial marketing, 2013-01, Vol.28 (8), p.620-637

2013

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Intentionality attributions and humiliation: The impact on customer behavior

European journal of marketing, 2014-01, Vol.48 (5/6), p.901-923

2014

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Social media managers’ customer orientation, service climate and social media followers’ willingness to pay: moderated mediation model with triadic data

European journal of marketing, 2023-03, Vol.57 (4), p.1130-1160

2023

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Boosting Customers’ Co-Creation in Open-Source Software Environments: The Role of Innovativeness and a Sense of Community

Journal of theoretical and applied electronic commerce research, 2024-09, Vol.19 (3), p.2476-2496

2024

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Comportamiento de compra en el comercio móvil: la importancia de los rasgos de personalidad

Revista galega de economía, 2020-12, Vol.29 (3), p.1-22

2020

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Unha análise empírica dos factores que inflúen no boca a boca electrónico nas redes sociais tras unha promoción de marca

Revista galega de economía, 2020-05, Vol.29 (1), p.1-18

2020

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Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality

Sustainability, 2022-11, Vol.14 (22), p.14708

2022

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The Effect of Political Skill on Work Role Performance and Intention to Leave: A Moderated Mediation Model

Journal of leadership & organizational studies, 2019-02, Vol.26 (1), p.98-110

2019

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Social media marketing system: conceptualization, scale development and validation

Internet research, 2023-07, Vol.33 (4), p.1302-1330

2023

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How to successfully adapt distribution strategy in exporting? The moderating effects of commitment and responsiveness

International marketing review, 2024-07

2024

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Supervisory servant leadership and employee’s work role performance: A multilevel mediation model

Leadership & organization development journal, 2016-01, Vol.37 (7), p.860-881

2016

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The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

The Service industries journal, 2008-05, Vol.28 (4), p.497-512

2008

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An empirical analysis of factors influencing Electronic Word of Mouth in Social Networking Sites after a brand promotion

Revista galega de economía, 2020-05, Vol.29 (1)

2020

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Comportamento de compra no comercio móbil: a importancia dos trazos de personalidade

Revista galega de economía, 2020, Vol.29 (3), p.178-200

2020

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Social Media Followers: The Role of Value Congruence and the Social Media Manager

Marketing and Smart Technologies, p.423-438

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Supervisory servant leadership and employee’s work role performance

Leadership & organization development journal, 2016-09, Vol.37 (7), p.860-881

2016

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Intentionality attributions and humiliation

European journal of marketing, 2014-05, Vol.48 (5/6), p.901-923

2014

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Social Media Managers’ Performance: The Impact of the Work Environment

Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting

How and when a salesperson's perception of organizational politics relates to proactive performance

Manufacturer–distributor relationships: role of relationship-specific investment and dependence types

Comparing the Explanatory Capacity of Three Constructs in the Prediction of Engineers' Proficiency, Adaptivity, and Proactivity

High‐Performance Work Systems and Work‐Role Performance: A Multilevel Moderated Mediation Model

Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies

Collaborative manufacturer-distributor relationships: the role of governance, information sharing and creativity

Intentionality attributions and humiliation: The impact on customer behavior

Social media managers’ customer orientation, service climate and social media followers’ willingness to pay: moderated mediation model with triadic data

Boosting Customers’ Co-Creation in Open-Source Software Environments: The Role of Innovativeness and a Sense of Community

Comportamiento de compra en el comercio móvil: la importancia de los rasgos de personalidad

Unha análise empírica dos factores que inflúen no boca a boca electrónico nas redes sociais tras unha promoción de marca

Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality

The Effect of Political Skill on Work Role Performance and Intention to Leave: A Moderated Mediation Model

Social media marketing system: conceptualization, scale development and validation

How to successfully adapt distribution strategy in exporting? The moderating effects of commitment and responsiveness

Supervisory servant leadership and employee’s work role performance: A multilevel mediation model

The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

An empirical analysis of factors influencing Electronic Word of Mouth in Social Networking Sites after a brand promotion

Comportamento de compra no comercio móbil: a importancia dos trazos de personalidade

Social Media Followers: The Role of Value Congruence and the Social Media Manager

Supervisory servant leadership and employee’s work role performance

Intentionality attributions and humiliation

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