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Consumer reviews and the creation of booking transaction value: Lessons from the hotel industry

International journal of hospitality management, 2015-09, Vol.50, p.77-83

2015

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Customer Service Marketing: Managing the Customer Experience

1, 2023

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Online-to-Offline Interactions and Online Community Life Cycles: A Longitudinal Study of Shared Leisure Activities

Leisure sciences, 2020-01, Vol.42 (1), p.32-50

Torres, Edwin N.

2020

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From satisfaction to delight: a model for the hotel industry

International journal of contemporary hospitality management, 2006-06, Vol.18 (4), p.290-301

2006

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Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective

International journal of hospitality management, 2014-01, Vol.36, p.255-262

2014

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Hungry for food and community: A study of visitors to food and wine festivals

Journal of vacation marketing, 2022-07, Vol.28 (3), p.366-384

2022

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Are there gender differences in what drives customer delight?

Tourism review (Association internationale d'experts scientifiques du tourisme), 2014-11, Vol.69 (4), p.297-309

2014

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Hiring manager’s evaluations of asynchronous video interviews: The role of candidate competencies, aesthetics, and resume placement

International journal of hospitality management, 2018-09, Vol.75, p.86-93

2018

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Asynchronous video interviews in the hospitality industry: Considerations for virtual employee selection

International journal of hospitality management, 2017-02, Vol.61, p.4-13

2017

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Customer emotions minute by minute: How guests experience different emotions within the same service environment

International journal of hospitality management, 2019-01, Vol.77, p.128-138

2019

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The adventurous tourist amidst a pandemic: Effects of personality, attitudes, and affect

Journal of vacation marketing, 2022-10, Vol.28 (4), p.424-438

2022

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Delighted or outraged? Uncovering key drivers of exceedingly positive and negative theme park guest experiences

Journal of Hospitality and Tourism Insights, 2018-01, Vol.1 (1), p.65-85

2018

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Let’s ‘Meetup’ at the theme park

Journal of vacation marketing, 2017-04, Vol.23 (2), p.159-171

2017

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No vacation needed: an exploration on why American hospitality workers won't use up their vacation days

Journal of human resources in hospitality & tourism, 2021-04, Vol.20 (2), p.222-248

2021

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One experience and multiple reviews: the case of upscale US hotels

Tourism review (Association internationale d'experts scientifiques du tourisme), 2013-08, Vol.68 (3), p.3-20

2013

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Towards understanding the effects of time and emotions on the vacation experience

Tourism review (Association internationale d'experts scientifiques du tourisme), 2017-01, Vol.72 (4), p.357-374

2017

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Towards a Model of Electronic Word-of-Mouth and Its Impact on the Hotel Industry

International Journal of Hospitality & Tourism Administration, 2016-10, Vol.17 (4), p.472-489

2016

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The impact of wearable devices on employee wellness programs: A study of hotel industry workers

International journal of hospitality management, 2021-02, Vol.93, p.102769, Article 102769

2021

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Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects

International journal of hospitality management, 2020-05, Vol.87, p.102380, Article 102380

2020

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Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace

International journal of hospitality management, 2022-05, Vol.103, p.103213, Article 103213

2022

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Incivility meets remote work: A typology of cyber incivility behaviors

International journal of hospitality management, 2024-04, Vol.118, p.103689, Article 103689

2024

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An interactive service recovery framework combining demand and supply approaches

International journal of hospitality management, 2023-02, Vol.109, p.103413, Article 103413

2023

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Customer delight and outrage in theme parks: A roller coaster of emotions

International Journal of Hospitality & Tourism Administration, 2021-05, Vol.22 (3), p.338-360

2021

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The evolution of the customer delight construct

International journal of contemporary hospitality management, 2018-01, Vol.30 (1), p.57-75

2018

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The power of self-service technologies in creating transcendent service experiences

International journal of contemporary hospitality management, 2017-06, Vol.29 (6), p.1599-1618

2017

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Consumer reviews and the creation of booking transaction value: Lessons from the hotel industry

Customer Service Marketing: Managing the Customer Experience

Online-to-Offline Interactions and Online Community Life Cycles: A Longitudinal Study of Shared Leisure Activities

From satisfaction to delight: a model for the hotel industry

Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective

Hungry for food and community: A study of visitors to food and wine festivals

Are there gender differences in what drives customer delight?

Hiring manager’s evaluations of asynchronous video interviews: The role of candidate competencies, aesthetics, and resume placement

Asynchronous video interviews in the hospitality industry: Considerations for virtual employee selection

Customer emotions minute by minute: How guests experience different emotions within the same service environment

The adventurous tourist amidst a pandemic: Effects of personality, attitudes, and affect

Delighted or outraged? Uncovering key drivers of exceedingly positive and negative theme park guest experiences

Let’s ‘Meetup’ at the theme park

No vacation needed: an exploration on why American hospitality workers won't use up their vacation days

One experience and multiple reviews: the case of upscale US hotels

Towards understanding the effects of time and emotions on the vacation experience

Towards a Model of Electronic Word-of-Mouth and Its Impact on the Hotel Industry

The impact of wearable devices on employee wellness programs: A study of hotel industry workers

Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects

Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace

Incivility meets remote work: A typology of cyber incivility behaviors

An interactive service recovery framework combining demand and supply approaches

Customer delight and outrage in theme parks: A roller coaster of emotions

The evolution of the customer delight construct

The power of self-service technologies in creating transcendent service experiences

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