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Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews

International journal of hospitality management, 2019-01, Vol.76, p.111-121

2019

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The effect of green human resource management on hotel employees’ eco-friendly behavior and environmental performance

International journal of hospitality management, 2019-01, Vol.76, p.83-93

2019

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How psychological and contextual factors contribute to travelers’ propensity to choose green hotels?

International journal of hospitality management, 2019-01, Vol.77, p.385-395

2019

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Web reviews influence on expectations and purchasing intentions of hotel potential customers

International journal of hospitality management, 2013-09, Vol.34, p.99-107

2013

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Airbnb’s effect on hotel sales growth

International journal of hospitality management, 2018-07, Vol.73, p.85-92

2018

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Innovation, sustainable HRM and customer satisfaction

International journal of hospitality management, 2019-01, Vol.76 (Part A), p.102-110

Wikhamn, Wajda

2019

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The effects of hotel attribute performance on electronic word-of-mouth (eWOM) behaviors

International journal of hospitality management, 2019-01, Vol.76, p.9-18

2019

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Going back to its roots: Can hospitableness provide hotels competitive advantage over the sharing economy?

International journal of hospitality management, 2019-01, Vol.76, p.286-298

2019

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Co-production versus co-creation: A process based continuum in the hotel service context

International journal of hospitality management, 2013-03, Vol.32, p.11-20

2013

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Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees

International journal of hospitality management, 2019-01, Vol.76, p.1-8

2019

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Corporate social responsibility reporting by the global hotel industry: Commitment, initiatives and performance

International journal of hospitality management, 2012-09, Vol.31 (3), p.896-905

de Grosbois, Danuta

2012

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The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior

International journal of hospitality management, 2012-03, Vol.31 (1), p.180-190

2012

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The influence of customer brand identification on hotel brand evaluation and loyalty development

International journal of hospitality management, 2013-09, Vol.34, p.31-41

2013

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Total quality management, corporate social responsibility and performance in the hotel industry

International journal of hospitality management, 2014-08, Vol.41, p.77-87

2014

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Incorporating a gender approach in the hospitality industry: Female executives’ perceptions

International journal of hospitality management, 2019-01, Vol.76, p.184-193

2019

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Influence of national culture and balanced organizational culture on the hotel industry’s performance

International journal of hospitality management, 2017-05, Vol.63, p.22-32

2017

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The effect of innovation on hotel market value

International journal of hospitality management, 2013-03, Vol.32, p.71-79

2013

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High-performance work practices and hotel employee performance: The mediation of work engagement

International journal of hospitality management, 2013-03, Vol.32, p.132-140

Karatepe, Osman M.

2013

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Factors affecting hotel employees’ attrition and turnover: Application of pull-push-mooring framework

International journal of hospitality management, 2019-10, Vol.83, p.46-55

2019

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Enhancing business performance of hotels: The role of innovation and customer orientation

International journal of hospitality management, 2013-06, Vol.33, p.347-356

2013

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Doing good to do well? Corporate social responsibility reasons, practices and impacts in small and medium accommodation enterprises

International journal of hospitality management, 2012-06, Vol.31 (2), p.329-337

2012

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A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors

International journal of hospitality management, 2012-03, Vol.31 (1), p.191-198

2012

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Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal

International journal of hospitality management, 2011-09, Vol.30 (3), p.575-583

2011

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Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels

International journal of hospitality management, 2013-12, Vol.35, p.122-132

2013

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Knowledge-based resources and innovation in the hotel industry

International journal of hospitality management, 2014-04, Vol.38, p.65-73

2014

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Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews

The effect of green human resource management on hotel employees’ eco-friendly behavior and environmental performance

How psychological and contextual factors contribute to travelers’ propensity to choose green hotels?

Web reviews influence on expectations and purchasing intentions of hotel potential customers

Airbnb’s effect on hotel sales growth

Innovation, sustainable HRM and customer satisfaction

The effects of hotel attribute performance on electronic word-of-mouth (eWOM) behaviors

Going back to its roots: Can hospitableness provide hotels competitive advantage over the sharing economy?

Co-production versus co-creation: A process based continuum in the hotel service context

Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees

Corporate social responsibility reporting by the global hotel industry: Commitment, initiatives and performance

The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior

The influence of customer brand identification on hotel brand evaluation and loyalty development

Total quality management, corporate social responsibility and performance in the hotel industry

Incorporating a gender approach in the hospitality industry: Female executives’ perceptions

Influence of national culture and balanced organizational culture on the hotel industry’s performance

The effect of innovation on hotel market value

High-performance work practices and hotel employee performance: The mediation of work engagement

Factors affecting hotel employees’ attrition and turnover: Application of pull-push-mooring framework

Enhancing business performance of hotels: The role of innovation and customer orientation

Doing good to do well? Corporate social responsibility reasons, practices and impacts in small and medium accommodation enterprises

A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors

Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal

Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels

Knowledge-based resources and innovation in the hotel industry

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