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How customers cope with service failure? A study of brand reputation and customer satisfaction

Journal of business research, 2015-03, Vol.68 (3), p.665-674

2015

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Travelers’ Psychological Ownership: A Systematic Review and Future Research Agenda

Journal of travel research, 2023-11, Vol.62 (8), p.1623-1646

2023

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Value co-creation with Internet of things technology in the retail industry

Journal of marketing management, 2017-01, Vol.33 (1-2), p.7-31

2017

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Being unconventional: The impact of unconventional packaging messages on impulsive purchases

Psychology & marketing, 2023-10, Vol.40 (10), p.1913-1932

2023

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Antecedents and consequences of university brand identification

Journal of business research, 2016-08, Vol.69 (8), p.3023-3032

2016

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Changes in tropical cyclone activity in north Indian Ocean during satellite era (1981–2014)

International journal of climatology, 2018-05, Vol.38 (6), p.2819-2837

2018

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Nanoinfluencer marketing: How message features affect credibility and behavioral intentions

Journal of business research, 2021-11, Vol.136, p.293-304

2021

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Customers’ emotion regulation strategies in service failure encounters

European journal of marketing, 2017-05, Vol.51 (5/6), p.960-982

2017

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Assessing the Effectiveness of Environmental Sustainability Performance Communication in Tourism: Mediation and Moderation Effects

Journal of travel research, 2024-11, Vol.63 (8), p.1933-1952

2024

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Letting go or getting back: How organization culture shapes frontline employee response to customer incivility

Journal of business research, 2020-04, Vol.111, p.1-11

2020

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Determinants of negative word-of-mouth communication using social networking sites

Information & management, 2016-06, Vol.53 (4), p.528-540

2016

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Are cynical customers satisfied differently? Role of negative inferred motive and customer participation in service recovery

Journal of business research, 2018-05, Vol.86, p.109-118

2018

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NEGOTIATING POVERTY LINE-STUDY ON DENSITY EFFECT AROUND THE POVERTY LINE FOR INDIAN STATES

Singapore economic review, 2020-12, Vol.65 (supp01), p.139-160

BALAJI, M.

2020

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Comment on “gemcitabine, PI3kinase-Akt pathway inhibition and radiation in human glioma cell lines” by M.S. Elnaggar et al.1

Medical oncology (Northwood, London, England), 2024-09, Vol.41 (10), p.248, Article 248

2024

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Effectiveness of Travel Social Media Influencers: A Case of Eco-Friendly Hotels

Journal of travel research, 2022-05, Vol.61 (5), p.1138-1155

2022

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Past, Present, and Future of Affinity-based Cell Separation Technologies

Acta biomaterialia, 2020-08, Vol.112, p.29-51

2020

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The Role of Robotics in Dental Implants

Indian journal of dental research, 2024-06, Vol.35 (1), p.1-1

Balaji, S. M.

2024

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The Oral Microbiome’s Impact on Systemic Health Introduction

Indian journal of dental research, 2024-04, Vol.34 (4), p.349-349

Balaji, S. M.

2024

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Green hotel adoption: a personal choice or social pressure?

International journal of contemporary hospitality management, 2019-09, Vol.31 (8), p.3287-3305

2019

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Constituents and consequences of smart customer experience in retailing

Technological forecasting & social change, 2017-11, Vol.124, p.257-270

2017

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Biomedical applications of ionic liquid mediated samarium oxide nanoparticles by Andrographis paniculata leaves extract

Materials chemistry and physics, 2020-02, Vol.242, p.122483, Article 122483

2020

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Conveying product weight in digital media using a hand image

Journal of retailing, 2023-09, Vol.99 (3), p.353-369

2023

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Managing customer citizenship behavior: a relationship perspective

Journal of strategic marketing, 2014-01, Vol.22 (3), p.222-239

Balaji, M. S.

2014

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A multi-method approach to examining consumer intentions to use smart retail technology

Computers in human behavior, 2021-04, Vol.117, p.106622, Article 106622

2021

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Robots at your service: value facilitation and value co-creation in restaurants

International journal of contemporary hospitality management, 2022-04, Vol.34 (5), p.2004-2025

2022

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How customers cope with service failure? A study of brand reputation and customer satisfaction

Travelers’ Psychological Ownership: A Systematic Review and Future Research Agenda

Value co-creation with Internet of things technology in the retail industry

Being unconventional: The impact of unconventional packaging messages on impulsive purchases

Antecedents and consequences of university brand identification

Changes in tropical cyclone activity in north Indian Ocean during satellite era (1981–2014)

Nanoinfluencer marketing: How message features affect credibility and behavioral intentions

Customers’ emotion regulation strategies in service failure encounters

Assessing the Effectiveness of Environmental Sustainability Performance Communication in Tourism: Mediation and Moderation Effects

Letting go or getting back: How organization culture shapes frontline employee response to customer incivility

Determinants of negative word-of-mouth communication using social networking sites

Are cynical customers satisfied differently? Role of negative inferred motive and customer participation in service recovery

NEGOTIATING POVERTY LINE-STUDY ON DENSITY EFFECT AROUND THE POVERTY LINE FOR INDIAN STATES

Comment on “gemcitabine, PI3kinase-Akt pathway inhibition and radiation in human glioma cell lines” by M.S. Elnaggar et al.1

Effectiveness of Travel Social Media Influencers: A Case of Eco-Friendly Hotels

Past, Present, and Future of Affinity-based Cell Separation Technologies

The Role of Robotics in Dental Implants

The Oral Microbiome’s Impact on Systemic Health Introduction

Green hotel adoption: a personal choice or social pressure?

Constituents and consequences of smart customer experience in retailing

Biomedical applications of ionic liquid mediated samarium oxide nanoparticles by Andrographis paniculata leaves extract

Conveying product weight in digital media using a hand image

Managing customer citizenship behavior: a relationship perspective

A multi-method approach to examining consumer intentions to use smart retail technology

Robots at your service: value facilitation and value co-creation in restaurants

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