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Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors

Personnel psychology, 2017-12, Vol.70 (4), p.769-808

2017

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When Heroes and Villains Are Victims: How Different Withdrawal Strategies Moderate the Depleting Effects of Customer Incivility on Frontline Employees

Journal of service research : JSR, 2021-08, Vol.24 (3), p.435-454

2021

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A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes

Journal of service management, 2023-12, Vol.34 (5), p.941-969

2023

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It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery

Journal of service research : JSR, 2022-08, Vol.25 (3), p.478-493

2022

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Organizational helping behavior and its relationship with employee workplace well-being

Career development international, 2019-01, Vol.24 (1), p.18-36

2019

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Introducing Specific Iodine Ions in Perovskite‐Based Nanocomplex to Cater for Versatile Biomedical Imaging and Tumor Radiotherapy

Advanced healthcare materials, 2024-03, Vol.13 (6), p.e2302721-n/a

2024

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Introducing Specific Iodine Ions in Perovskite‐Based Nanocomplex to Cater for Versatile Biomedical Imaging and Tumor Radiotherapy (Adv. Healthcare Mater. 6/2024)

Advanced healthcare materials, 2024-03, Vol.13 (6), p.n/a

2024

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Metastable FeSe2 nanosheets as a one-for-all platform for stepwise synergistic tumor therapy

Journal of materials chemistry. B, Materials for biology and medicine, 2024-07, Vol.12 (26), p.6466-6479

2024

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A small pore black TiO2/-large pore Fe3O4 cascade nanoreactor for chemodynamic/photothermal synergetic tumour therapy

Journal of materials chemistry. B, Materials for biology and medicine, 2023-05, Vol.11 (20), p.4498-4510

2023

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Abusive supervision: a content analysis of theory and methodology

Chinese management studies, 2022-05, Vol.16 (3), p.509-550

2022

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Lagged effect of daily surface acting on subsequent day's fatigue

The Service industries journal, 2016-12, Vol.36 (15-16), p.809-826

2016

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Metastable FeSe 2 nanosheets as a one-for-all platform for stepwise synergistic tumor therapy

Journal of materials chemistry. B, Materials for biology and medicine, 2024-07, Vol.12 (26), p.6466-6479

2024

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Metastable FeSe nanosheets as a one-for-all platform for stepwise synergistic tumor therapy

Journal of materials chemistry. B, Materials for biology and medicine, 2024-07, Vol.12 (26), p.6466-6479

2024

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A small pore black TiO/-large pore FeO cascade nanoreactor for chemodynamic/photothermal synergetic tumour therapy

Journal of materials chemistry. B, Materials for biology and medicine, 2023-05, Vol.11 (2), p.4498-451

2023

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A small pore black TiO 2 /-large pore Fe 3 O 4 cascade nanoreactor for chemodynamic/photothermal synergetic tumour therapy

Journal of materials chemistry. B, Materials for biology and medicine, 2023-05, Vol.11 (20), p.4498-4510

2023

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The impact of surface acting on coworker-directed voluntary workplace behaviours

European journal of work and organizational psychology, 2016-05, Vol.25 (3), p.447-458

2016

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Generalizable density functional theory based photoemission model for the accelerated development of photocathodes and other photoemissive devices

Physical review. B, 2020-06, Vol.101 (23), p.1, Article 235447

2020

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Career Locus of Control and Career Success Among Chinese Employees: A Multidimensional Approach

Journal of career assessment, 2013-05, Vol.21 (2), p.295-310

2013

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Alone or With Others? An Event-Based Study on Taking Eating and Drinking Work Breaks and Well-Being

Academy of Management Annual Meeting Proceedings, 2024, Vol.2024 (1)

2024

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What Makes a Meaningful Day? Navigating Reciprocity and Variability in Crafting Meaningfulness Deals

Academy of Management Annual Meeting Proceedings, 2024, Vol.2024 (1)

2024

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The Spillover Effect of Customer Mistreatment on Frontline Employees’ Subsequent Performance

Academy of Management Annual Meeting Proceedings, 2018, Vol.2018 (1), p.10650

2018

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Momentary Effects of Customer Incivility and Effectiveness of Emotion-Focused Coping Strategies

Academy of Management Annual Meeting Proceedings, 2018, Vol.2018 (1), p.14646

2018

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Finding dignity in dirty work: Influence of perceived social worth & impact on job performance

Academy of Management Annual Meeting Proceedings, 2019, Vol.2019 (1), p.14935

2019

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The Evolution of the Frontline Employee Role: Interdisciplinary Perspectives and the Road Ahead

Academy of Management Annual Meeting Proceedings, 2024, Vol.2024 (1)

2024

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Meaningful Work: Towards an Integrative, Dynamic Understanding of Emergence and Experience

Academy of Management Annual Meeting Proceedings, 2022, Vol.2022 (1)

2022

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Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors

When Heroes and Villains Are Victims: How Different Withdrawal Strategies Moderate the Depleting Effects of Customer Incivility on Frontline Employees

A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes

It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery

Organizational helping behavior and its relationship with employee workplace well-being

Introducing Specific Iodine Ions in Perovskite‐Based Nanocomplex to Cater for Versatile Biomedical Imaging and Tumor Radiotherapy

Introducing Specific Iodine Ions in Perovskite‐Based Nanocomplex to Cater for Versatile Biomedical Imaging and Tumor Radiotherapy (Adv. Healthcare Mater. 6/2024)

Metastable FeSe2 nanosheets as a one-for-all platform for stepwise synergistic tumor therapy

A small pore black TiO2/-large pore Fe3O4 cascade nanoreactor for chemodynamic/photothermal synergetic tumour therapy

Abusive supervision: a content analysis of theory and methodology

Lagged effect of daily surface acting on subsequent day's fatigue

Metastable FeSe 2 nanosheets as a one-for-all platform for stepwise synergistic tumor therapy

Metastable FeSe nanosheets as a one-for-all platform for stepwise synergistic tumor therapy

A small pore black TiO/-large pore FeO cascade nanoreactor for chemodynamic/photothermal synergetic tumour therapy

A small pore black TiO 2 /-large pore Fe 3 O 4 cascade nanoreactor for chemodynamic/photothermal synergetic tumour therapy

The impact of surface acting on coworker-directed voluntary workplace behaviours

Generalizable density functional theory based photoemission model for the accelerated development of photocathodes and other photoemissive devices

Career Locus of Control and Career Success Among Chinese Employees: A Multidimensional Approach

Alone or With Others? An Event-Based Study on Taking Eating and Drinking Work Breaks and Well-Being

What Makes a Meaningful Day? Navigating Reciprocity and Variability in Crafting Meaningfulness Deals

The Spillover Effect of Customer Mistreatment on Frontline Employees’ Subsequent Performance

Momentary Effects of Customer Incivility and Effectiveness of Emotion-Focused Coping Strategies

Finding dignity in dirty work: Influence of perceived social worth & impact on job performance

The Evolution of the Frontline Employee Role: Interdisciplinary Perspectives and the Road Ahead

Meaningful Work: Towards an Integrative, Dynamic Understanding of Emergence and Experience

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