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Experienced and potential medical tourists' service quality expectations

International journal of health care quality assurance, 2013-01, Vol.26 (5), p.433-446

2013

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Quantitative comparisons of urgent care service providers

International journal of health care quality assurance, 2015-01, Vol.28 (6), p.574-594

2015

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Mobile service innovation: A European failure

Telecommunications policy, 2011-06, Vol.35 (5), p.469-480

2011

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Improving healthcare service quality through performance management

International journal of health care quality assurance incorporating Leadership in health services, 2019-06, Vol.32 (3), p.477-492

2019

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The Effects of Organization Design and Patient Perceptions of Care on Switching Behavior and Reliance on a Health Care System Across Time

Medical care research and review, 2016-04, Vol.73 (2), p.182-204

2016

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Can Patient Experience with Service Quality Predict Survival in Colorectal Cancer?

Journal for healthcare quality, 2013-11, Vol.35 (6), p.37-43

2013

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Traveling Abroad for Medical Care: U.S. Medical Tourists' Expectations and Perceptions of Service Quality

Health marketing quarterly, 2011-07, Vol.28 (3), p.253-269

2011

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Exploring the effect of complex patients on care delivery tasks

International journal of health care quality assurance, 2015-01, Vol.28 (5), p.494-509

2015

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Quality improvement training: experiences of frontline staff

International journal of health care quality assurance, 2013-01, Vol.26 (7), p.627-641

2013

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Americans' Views of Health Care Costs, Access, and Quality

The Milbank quarterly, 2006-01, Vol.84 (4), p.623-657

2006

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Use of EBP as a Problem‐Solving Approach to Improve Patient Satisfaction While Overcoming the COVID Pandemic Barriers

Worldviews on evidence-based nursing, 2021-12, Vol.18 (6), p.389-391

Berryman, Jeri

2021

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Quality of Big Data in health care

International journal of health care quality assurance, 2015-01, Vol.28 (6), p.621-634

2015

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Bus ridership and service reliability: The case of public transportation in Western Massachusetts

Transport policy, 2021-01, Vol.100, p.98-107

Paudel, Jayash

2021

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Utilizing the 3Ms of Process Improvement in Healthcare: A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership

Morrow, Richard

1, 2017

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Disparities in Service Quality Among Insured Adult Patients Seen in Physicians’ Offices

Journal of general internal medicine : JGIM, 2010-04, Vol.25 (4), p.357-362

2010

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Do Professional Interpreters Improve Clinical Care for Patients with Limited English Proficiency? A Systematic Review of the Literature

Health services research, 2007-04, Vol.42 (2), p.727-754

2007

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Findings From a National Survey of Older US Adults on Patient Willingness to Use Telehealth Services: Cross-Sectional Survey

Journal of medical Internet research, 2024-05, Vol.26 (5), p.e50205-e50205

2024

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Online support service quality, online learning acceptance, and student satisfaction

The Internet and higher education, 2010-12, Vol.13 (4), p.277-283

Lee, Jung-Wan

2010

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Applying Lean Six Sigma to improve medication management

International journal of health care quality assurance, 2016-01, Vol.29 (1), p.16-23

2016

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The Effect of Sustainable Human Resource Management Practices on Customer Satisfaction, Service Quality, and Institutional Performance in Hotel Businesses

Sustainability, 2023-05, Vol.15 (10), p.8251

2023

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Market Coverage and Service Quality in Digital Subscriber Lines Infrastructure Planning

International regional science review, 2011-07, Vol.34 (3), p.368-390

2011

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Quality measurement in the emergency department: past and future

Health affairs (Millwood, Va.), 2013-12, Vol.32 (12), p.2129-2138

2013

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Measuring patient-perceived quality of care in US hospitals using Twitter

BMJ quality & safety, 2016-06, Vol.25 (6), p.404-413

2016

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The "3T's" road map to transform US health care: the "how" of high-quality care

JAMA : the journal of the American Medical Association, 2008-05, Vol.299 (19), p.2319

2008

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A framework for Six Sigma project selection in higher educational institutions, using a weighted scorecard approach

Quality assurance in education, 2015-02, Vol.23 (1), p.30-46

2015

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Experienced and potential medical tourists' service quality expectations

Quantitative comparisons of urgent care service providers

Mobile service innovation: A European failure

Improving healthcare service quality through performance management

The Effects of Organization Design and Patient Perceptions of Care on Switching Behavior and Reliance on a Health Care System Across Time

Can Patient Experience with Service Quality Predict Survival in Colorectal Cancer?

Traveling Abroad for Medical Care: U.S. Medical Tourists' Expectations and Perceptions of Service Quality

Exploring the effect of complex patients on care delivery tasks

Quality improvement training: experiences of frontline staff

Americans' Views of Health Care Costs, Access, and Quality

Use of EBP as a Problem‐Solving Approach to Improve Patient Satisfaction While Overcoming the COVID Pandemic Barriers

Quality of Big Data in health care

Bus ridership and service reliability: The case of public transportation in Western Massachusetts

Utilizing the 3Ms of Process Improvement in Healthcare: A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership

Disparities in Service Quality Among Insured Adult Patients Seen in Physicians’ Offices

Do Professional Interpreters Improve Clinical Care for Patients with Limited English Proficiency? A Systematic Review of the Literature

Findings From a National Survey of Older US Adults on Patient Willingness to Use Telehealth Services: Cross-Sectional Survey

Online support service quality, online learning acceptance, and student satisfaction

Applying Lean Six Sigma to improve medication management

The Effect of Sustainable Human Resource Management Practices on Customer Satisfaction, Service Quality, and Institutional Performance in Hotel Businesses

Market Coverage and Service Quality in Digital Subscriber Lines Infrastructure Planning

Quality measurement in the emergency department: past and future

Measuring patient-perceived quality of care in US hospitals using Twitter

The "3T's" road map to transform US health care: the "how" of high-quality care

A framework for Six Sigma project selection in higher educational institutions, using a weighted scorecard approach

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