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Online service quality and perceived value in mobile government success: An empirical study of mobile police in China

International journal of information management, 2020-06, Vol.52, p.102076-12, Article 102076

2020

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Survey on Machine Learning for Intelligent End-to-End Communication Toward 6G: From Network Access, Routing to Traffic Control and Streaming Adaption

IEEE Communications surveys and tutorials, 2021-01, Vol.23 (3), p.1578-1598

2021

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IEEE_Xplore

Unicast QoS Routing Algorithms for SDN: A Comprehensive Survey and Performance Evaluation

IEEE Communications surveys and tutorials, 2018, Vol.20 (1), p.388-415

2018

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IEEE_Xplore

Quality of service for workflows and web service processes

Web semantics, , Vol.1 (3), p.281-308

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Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?

Service business, 2016-06, Vol.10 (2), p.301-317

2016

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A mixed method investigation of sharing economy driven car-hailing services: Online and offline perspectives

International journal of information management, 2018-08, Vol.41, p.57-64

2018

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Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement

Transport policy, 2011-03, Vol.18 (2), p.318-325

2011

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Distributed QoS Architectures for Multimedia Streaming Over Software Defined Networks

IEEE transactions on multimedia, 2014-10, Vol.16 (6), p.1597-1609

2014

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IEEE_Xplore

Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

Transportation science, 2015-08, Vol.49 (3), p.605-622

2015

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Mobility Prediction: A Survey on State-of-the-Art Schemes and Future Applications

IEEE access, 2019, Vol.7, p.802-822

2019

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Creating commitment and loyalty behavior among retailers: what are the roles of service quality and satisfaction?

Journal of the Academy of Marketing Science, 2009-12, Vol.37 (4), p.440-454

2009

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A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view

Transport policy, 2011, Vol.18 (1), p.172-181

2011

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E-Service Quality: Development of a Hierarchical Model

Journal of retailing, 2016-12, Vol.92 (4), p.500-517

Blut, Markus

2016

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Function Split Between Delay-Constrained Routing and Resource Allocation for Centrally Managed QoS in Industrial Networks

IEEE transactions on industrial informatics, 2016-12, Vol.12 (6), p.2050-2061

2016

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Improving service quality through customer journey analysis

Journal of service theory and practice, 2016-11, Vol.26 (6), p.840-867

2016

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An overview of the commercial cloud monitoring tools: research dimensions, design issues, and state-of-the-art

Computing, 2015-04, Vol.97 (4), p.357-377

2015

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Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model

Total quality management & business excellence, 2017-04, Vol.28 (5-6), p.559-577

2017

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The servicescape as an antecedent to service quality and behavioral intentions

The Journal of services marketing, , Vol.27 (4), p.271-280

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Key factors affecting rail service quality in the Northern Italy: a decision tree approach

Transport (Vilnius, Lithuania), 2014-01, Vol.29 (1), p.75-83

2014

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CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality

Journal of business ethics, 2011-06, Vol.100 (4), p.673-688

2011

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Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale

Journal of retailing, 2011-06, Vol.87 (2), p.194-206

2011

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Customer positivity and participation in services: an empirical test in a health care context

Journal of the Academy of Marketing Science, 2013-05, Vol.41 (3), p.338-356

2013

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Service quality and customer satisfaction in liner shipping

International journal of quality and service sciences, 2015-06, Vol.7 (2/3), p.170-183

2015

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Corporate social responsibility: attributions, loyalty, and the mediating role of trust

Journal of the Academy of Marketing Science, 2009-06, Vol.37 (2), p.170-180

2009

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Deep-Reinforcement-Learning-Based Energy-Efficient Resource Management for Social and Cognitive Internet of Things

IEEE internet of things journal, 2020-06, Vol.7 (6), p.5677-5689

2020

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IEEE_Xplore

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Online service quality and perceived value in mobile government success: An empirical study of mobile police in China

Survey on Machine Learning for Intelligent End-to-End Communication Toward 6G: From Network Access, Routing to Traffic Control and Streaming Adaption

Unicast QoS Routing Algorithms for SDN: A Comprehensive Survey and Performance Evaluation

Quality of service for workflows and web service processes

Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?

A mixed method investigation of sharing economy driven car-hailing services: Online and offline perspectives

Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement

Distributed QoS Architectures for Multimedia Streaming Over Software Defined Networks

Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

Mobility Prediction: A Survey on State-of-the-Art Schemes and Future Applications

Creating commitment and loyalty behavior among retailers: what are the roles of service quality and satisfaction?

A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view

E-Service Quality: Development of a Hierarchical Model

Function Split Between Delay-Constrained Routing and Resource Allocation for Centrally Managed QoS in Industrial Networks

Improving service quality through customer journey analysis

An overview of the commercial cloud monitoring tools: research dimensions, design issues, and state-of-the-art

Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model

The servicescape as an antecedent to service quality and behavioral intentions

Key factors affecting rail service quality in the Northern Italy: a decision tree approach

CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality

Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale

Customer positivity and participation in services: an empirical test in a health care context

Service quality and customer satisfaction in liner shipping

Corporate social responsibility: attributions, loyalty, and the mediating role of trust

Deep-Reinforcement-Learning-Based Energy-Efficient Resource Management for Social and Cognitive Internet of Things

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