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Marketing Models of Service and Relationships

Marketing science (Providence, R.I.), 2006-11, Vol.25 (6), p.560-580

2006

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Product delivery service provider selection and customer satisfaction in the era of internet of things: A Chinese e-retailers’ perspective

International journal of production economics, 2015-01, Vol.159, p.104-116

2015

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Event-Aware Framework for Dynamic Services Discovery and Selection in the Context of Ambient Intelligence and Internet of Things

IEEE transactions on automation science and engineering, 2016-01, Vol.13 (1), p.85-102

2016

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IEEE_Xplore

The influence of e-banking service quality on customer loyalty: A moderated mediation approach

International journal of bank marketing, 2019-07, Vol.37 (5), p.1119-1142

2019

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The Moderating Effects of Eco-Friendliness between Logistics Service Quality and Customer Satisfaction in Cross-Border e-Commerce: Evidence from Overseas Direct Purchasers in Korea

Sustainability, 2022-11, Vol.14 (22), p.15084

2022

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Associations between online food outlet access and online food delivery service use amongst adults in the UK: a cross-sectional analysis of linked data

BMC public health, 2021-10, Vol.21 (1), p.1968-1968, Article 1968

2021

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Factors affecting online food delivery service in Bangladesh: an empirical study

British food journal (1966), 2021-01, Vol.123 (2), p.535-550

Saad, Ahmed Tausif

2021

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Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality

Technology in society, 2021-02, Vol.64, p.101487, Article 101487

2021

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Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

Management science, 2010-01, Vol.56 (1), p.4-24

2010

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Empirical Modeling of Customer Satisfaction for E-Services in Cross-Border E-Commerce

Electronics (Basel), 2021-07, Vol.10 (13), p.1547

2021

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To leave or retain? An interplay between quality digital banking services and customer satisfaction

International journal of bank marketing, 2021-10, Vol.39 (7), p.1420-1445

2021

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Determinants of customers' intention to use online food delivery application through smartphone in Malaysia

British food journal (1966), 2022-02, Vol.124 (3), p.732-753

2022

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The New Customer Experience Management: Why and How the Companies of the Future Address Their Customers' Needs Proactively

Yorgov, Ivaylo

1st, 2023

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Google Trends: Opportunities and limitations in health and health policy research

Health policy (Amsterdam), 2019-03, Vol.123 (3), p.338-341

2019

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Service Innovativeness and Firm Value

Journal of marketing research, 2013-04, Vol.50 (2), p.259-276

2013

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Investigating experiences of frequent online food delivery service use: a qualitative study in UK adults

BMC public health, 2022-07, Vol.22 (1), p.1365-1365, Article 1365

2022

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Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale

Journal of retailing, 2011-06, Vol.87 (2), p.194-206

2011

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Determinants and Outcomes of Internet Banking Adoption

Management science, 2011-02, Vol.57 (2), p.291-307

2011

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Seven challenges to combining human and automated service

Canadian journal of administrative sciences, 2009-12, Vol.26 (4), p.267-285

2009

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Analyzing Healthcare and Wellness Products’ Quality Embedded in Online Customer Reviews: Assessment with a Hybrid Fuzzy LMAW and Fermatean Fuzzy WASPAS Method

Sustainability, 2023-02, Vol.15 (4), p.3428

Sıcakyüz, Çiğdem

2023

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Commentary: the unintended consequences of digital service technologies

The Journal of services marketing, 2022-03, Vol.36 (2), p.97-109

2022

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Use of Online Food Delivery Services to Order Food Prepared Away-From-Home and Associated Sociodemographic Characteristics: A Cross-Sectional, Multi-Country Analysis

International journal of environmental research and public health, 2020-07, Vol.17 (14), p.5190

2020

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The Effect of Online Effort and Reputation of Physicians on Patients' Choice: 3-Wave Data Analysis of China's Good Doctor Website

Journal of medical Internet research, 2019-03, Vol.21 (3), p.e10170-e10170

2019

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Comparison of User-Oriented Information Services on the Websites of Large Hospitals in China and the United States: Cross-sectional Study

Journal of medical Internet research, 2021-12, Vol.23 (12), p.e27392-e27392

2021

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The Mediating Role of Patients' Trust Between Web-Based Health Information Seeking and Patients' Uncertainty in China: Cross-sectional Web-Based Survey

Journal of medical Internet research, 2022-03, Vol.24 (3), p.e25275-e25275

2022

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