UB Paderborn / Katalog / Suche / in CDI

1 – 25 von 17.940

Sortiert nach

The Service Revolution and the Transformation of Marketing Science

Marketing science (Providence, R.I.), 2014-03, Vol.33 (2), p.206-221

2014

Link zum Volltext

Verfügbarkeit prüfen

AI voice bots: a services marketing research agenda

The Journal of services marketing, 2020-06, Vol.34 (3), p.389-398

2020

Link zum Volltext

Verfügbarkeit prüfen

Service journey quality: conceptualization, measurement and customer outcomes

Journal of service management, 2021-12, Vol.32 (6), p.1-27

2021

Link zum Volltext

Verfügbarkeit prüfen

Service innovation practices and customer loyalty in the telecommunication industry

PloS one, 2023-03, Vol.18 (3), p.e0282588-e0282588

2023

Link zum Volltext

Verfügbarkeit prüfen

Linking servicescape and experiencescape: creating a collective focus for the service industry

Journal of service management, 2023-03, Vol.34 (2), p.316-340

2023

Link zum Volltext

Verfügbarkeit prüfen

The trust-commitment challenge in service quality-loyalty relationships

International journal of health care quality assurance, 2015-01, Vol.28 (3), p.253-266

2015

Link zum Volltext

Verfügbarkeit prüfen

The influence of e-banking service quality on customer loyalty: A moderated mediation approach

International journal of bank marketing, 2019-07, Vol.37 (5), p.1119-1142

2019

Link zum Volltext

Verfügbarkeit prüfen

The Moderating Effects of Eco-Friendliness between Logistics Service Quality and Customer Satisfaction in Cross-Border e-Commerce: Evidence from Overseas Direct Purchasers in Korea

Sustainability, 2022-11, Vol.14 (22), p.15084

2022

Link zum Volltext

Verfügbarkeit prüfen

To tweet or not to tweet? Exploring the effectiveness of service recovery strategies using social media

International journal of operations & production management, 2016-09, Vol.36 (9), p.1014-1036

2016

Link zum Volltext

Verfügbarkeit prüfen

The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

International journal of contemporary hospitality management, 2012-01, Vol.24 (2), p.200-223

2012

Link zum Volltext

Verfügbarkeit prüfen

Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector

International journal of health care quality assurance, 2017-06, Vol.30 (5), p.477-488

2017

Link zum Volltext

Verfügbarkeit prüfen

Co-production and customer loyalty in financial services

Journal of retailing, 2007-08, Vol.83 (3), p.359-370

2007

Link zum Volltext

Verfügbarkeit prüfen

Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

BMC health services research, 2013-01, Vol.13 (1), p.22-22, Article 22

2013

Link zum Volltext

Verfügbarkeit prüfen

Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy

Journal of service management, 2014-01, Vol.25 (2), p.253-274

2014

Link zum Volltext

Verfügbarkeit prüfen

Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service

Sustainability, 2020-11, Vol.12 (21), p.9088

2020

Link zum Volltext

Verfügbarkeit prüfen

Factors influencing patient loyalty to outpatient medical services: an empirical analysis of the UAE's government healthcare system

The International journal of quality & reliability management, 2022-01, Vol.39 (1), p.176-203

2022

Link zum Volltext

Verfügbarkeit prüfen

The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

The Journal of services marketing, 2013-05, Vol.27 (3), p.223-233

2013

Link zum Volltext

Verfügbarkeit prüfen

Do It Right This Time: The Role of Employee Service Recovery Performance in Customer-Perceived Justice and Customer Loyalty After Service Failures

Journal of applied psychology, 2007-03, Vol.92 (2), p.475-489

Liao, Hui

2007

Link zum Volltext

Verfügbarkeit prüfen

CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality

Journal of business ethics, 2011-06, Vol.100 (4), p.673-688

2011

Link zum Volltext

Verfügbarkeit prüfen

A model of online food delivery service quality, customer satisfaction and customer loyalty: a combination of PLS-SEM and NCA approaches

British food journal (1966), 2022-11, Vol.124 (12), p.4516-4532

2022

Link zum Volltext

Verfügbarkeit prüfen

Co-creating customer experiences in service ecosystems: a study in a tourist destination

The Journal of services marketing, 2024-01, Vol.38 (10), p.1-16

2024

Link zum Volltext

Verfügbarkeit prüfen

A Comparative analysis of residents’ satisfaction with apartment building management and maintenance services in South Korea and Taiwan

Quality & quantity, 2022-04, Vol.56 (2), p.395-412

2022

Link zum Volltext

Verfügbarkeit prüfen

Empirical benchmarking of virtual service centers' service quality: a case of a large telecom service provider in India

The International journal of quality & reliability management, 2023-05, Vol.40 (5), p.1362-1386

2023

Link zum Volltext

Verfügbarkeit prüfen

Multi-stakeholder perspective of courier service quality in B2C e-commerce

PloS one, 2021-05, Vol.16 (5), p.e0251728-e0251728

2021

Link zum Volltext

Verfügbarkeit prüfen

It’s all your fault! restaurant vs. platform blame attribution in food delivery service failures

British food journal (1966), 2024-08, Vol.126 (8), p.3037-3050

2024

Link zum Volltext

Verfügbarkeit prüfen

1 – 25 von 17.940

Suche als RSS-Feed

Aktive Filter

SpracheAfrikaans

ThemaBrand Loyalty

ThemaCustomer Services

Suchergebnisse filtern

Filter anzeigen

Nur zeigen

Geprüft (Peer-Review)
(4.707)
Mit Volltextzugriff
(9.547)

Publikationsform

5 weitere anzeigen...

Weniger anzeigen...

Sprache

13 weitere anzeigen...

Weniger anzeigen...

Erscheinungsjahr

n.n

Thema

Marketing
(5.538)
Customer Satisfaction
(4.582)
Consumers
(3.727)
Studies
(2.858)
Quality Of Service
(2.659)
Social Sciences
(2.497)
Business & Economics
(2.268)
Employees
(1.980)
Management
(1.959)
Competition
(1.848)
Competitive Advantage
(1.759)
Customer Relationship Management
(1.723)
Retail Stores
(1.594)
Consumer Behavior
(1.540)
Customer Relations
(1.520)
Business
(1.491)
Internet
(1.474)
Software
(1.424)

13 weitere anzeigen...

Weniger anzeigen...

Kollektion

Nexis
(7.828)
EBSCOhost Business Source Ultimate
(5.354)
Ingenta
(3.345)
IngentaConnect Journals
(2.959)
Emerald Management 200
(2.496)
EZB Electronic Journals Library
(1.589)
Publisher or Other Site
(1.280)
ProQuest Dissertations & Theses A&I
(755)
SpringerLink_现刊
(390)
SAGE Publications
(236)
Taylor & Francis Journals Auto-Holdings Collection
(184)
Taylor & Francis Journals Complete
(183)
SpringerLINK Contemporary (Konsortium Baden-Württemberg)
(174)
JSTOR
(168)
Taylor & Francis
(164)
Wiley(RISS)
(144)
Wiley Online Library Full Collection 2018
(103)
MEDLINE
(102)
Elsevier Journal Backfiles on ScienceDirect (DFG Nationallizenzen)
(90)
Journals@Ovid Full Text
(86)

15 weitere anzeigen...

Weniger anzeigen...

Zeitschrift / Serie

5 weitere anzeigen...

Weniger anzeigen...

Neu hinzugefügt

Menü

Weitere Dienste

Einstellungen

The Service Revolution and the Transformation of Marketing Science

AI voice bots: a services marketing research agenda

Service journey quality: conceptualization, measurement and customer outcomes

Service innovation practices and customer loyalty in the telecommunication industry

Linking servicescape and experiencescape: creating a collective focus for the service industry

The trust-commitment challenge in service quality-loyalty relationships

The influence of e-banking service quality on customer loyalty: A moderated mediation approach

The Moderating Effects of Eco-Friendliness between Logistics Service Quality and Customer Satisfaction in Cross-Border e-Commerce: Evidence from Overseas Direct Purchasers in Korea

To tweet or not to tweet? Exploring the effectiveness of service recovery strategies using social media

The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector

Co-production and customer loyalty in financial services

Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy

Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service

Factors influencing patient loyalty to outpatient medical services: an empirical analysis of the UAE's government healthcare system

The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

Do It Right This Time: The Role of Employee Service Recovery Performance in Customer-Perceived Justice and Customer Loyalty After Service Failures

CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality

A model of online food delivery service quality, customer satisfaction and customer loyalty: a combination of PLS-SEM and NCA approaches

Co-creating customer experiences in service ecosystems: a study in a tourist destination

A Comparative analysis of residents’ satisfaction with apartment building management and maintenance services in South Korea and Taiwan

Empirical benchmarking of virtual service centers' service quality: a case of a large telecom service provider in India

Multi-stakeholder perspective of courier service quality in B2C e-commerce

It’s all your fault! restaurant vs. platform blame attribution in food delivery service failures

Aktive Filter

Suchergebnisse filtern