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Transformative service research: An agenda for the future

Journal of business research, 2013-08, Vol.66 (8), p.1203-1210

2013

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Product delivery service provider selection and customer satisfaction in the era of internet of things: A Chinese e-retailers’ perspective

International journal of production economics, 2015-01, Vol.159, p.104-116

2015

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Enabling service innovation: A dynamic capabilities approach

Journal of business research, 2013-08, Vol.66 (8), p.1063-1073

2013

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Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process

Industrial marketing management, 2012-01, Vol.41 (1), p.15-26

2012

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Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms

Computers in human behavior, 2020-12, Vol.113, p.106520, Article 106520

2020

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Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality

Technology in society, 2021-02, Vol.64, p.101487, Article 101487

2021

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Food waste volume and origin: Case studies in the Finnish food service sector

Waste management (Elmsford), 2015-12, Vol.46, p.140-145

2015

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Are you a tech-savvy person? Exploring factors influencing customers using self-service technology

Technology in society, 2021-05, Vol.65, p.101564, Article 101564

2021

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A service perspective on business relationships: The value creation, interaction and marketing interface

Industrial marketing management, 2011-02, Vol.40 (2), p.240-247

Gronroos, C

2011

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Google Trends: Opportunities and limitations in health and health policy research

Health policy (Amsterdam), 2019-03, Vol.123 (3), p.338-341

2019

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Co-creating value from knowledge-intensive business services in manufacturing firms: The moderating role of relationship learning in supplier–customer interactions

Journal of business research, 2016-07, Vol.69 (7), p.2498-2506

2016

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Consumers acceptance of artificially intelligent (AI) device use in service delivery

International journal of information management, 2019-12, Vol.49, p.157-169

2019

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What service transition? Rethinking established assumptions about manufacturers' service-led growth strategies

Industrial marketing management, 2015-02, Vol.45, p.59-69

2015

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Co-production and customer loyalty in financial services

Journal of retailing, 2007-08, Vol.83 (3), p.359-370

2007

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Which smart electricity service contracts will consumers accept? The demand for compensation in a platform market

Energy economics, 2018-05, Vol.72, p.436-450

2018

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Fix It or Leave It? Customer Recovery from Self-service Technology Failures

Journal of retailing, 2013-03, Vol.89 (1), p.15-29

2013

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Emotion and service quality of anthropomorphic robots

Technological forecasting & social change, 2022-04, Vol.177, p.121550, Article 121550

2022

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Transitioning from product to service-led growth in manufacturing firms: Emergent challenges in selecting and managing the industrial sales force

Industrial marketing management, 2014-01, Vol.43 (1), p.113-125

2014

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Service-Dominant Orientation: Measurement and Impact on Performance Outcomes

Journal of retailing, 2015-03, Vol.91 (1), p.89-108

2015

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Review and future directions of cross-cultural consumer services research

Journal of business research, 2008-03, Vol.61 (3), p.211-224

2008

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Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale

Journal of retailing, 2011-06, Vol.87 (2), p.194-206

2011

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Innovating through services, co-creation and supplier integration: Cases from China

International journal of production economics, 2016-01, Vol.171, p.289-300

2016

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Investigating the linkages between service types and supplier relationships in servitized environments

International journal of production economics, 2014-03, Vol.149, p.226-238

2014

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An evolutionary framework for service innovation: Insights of complexity theory for service science

International journal of production economics, 2012-02, Vol.135 (2), p.813-822

Chae, Bongsug (Kevin)

2012

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Bias and Whiteness in Public Services

The International information & library review, 2024-01, Vol.56 (1), p.86-92

Bélanger, Annie

2024

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Transformative service research: An agenda for the future

Product delivery service provider selection and customer satisfaction in the era of internet of things: A Chinese e-retailers’ perspective

Enabling service innovation: A dynamic capabilities approach

Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process

Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms

Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality

Food waste volume and origin: Case studies in the Finnish food service sector

Are you a tech-savvy person? Exploring factors influencing customers using self-service technology

A service perspective on business relationships: The value creation, interaction and marketing interface

Google Trends: Opportunities and limitations in health and health policy research

Co-creating value from knowledge-intensive business services in manufacturing firms: The moderating role of relationship learning in supplier–customer interactions

Consumers acceptance of artificially intelligent (AI) device use in service delivery

What service transition? Rethinking established assumptions about manufacturers' service-led growth strategies

Co-production and customer loyalty in financial services

Which smart electricity service contracts will consumers accept? The demand for compensation in a platform market

Fix It or Leave It? Customer Recovery from Self-service Technology Failures

Emotion and service quality of anthropomorphic robots

Transitioning from product to service-led growth in manufacturing firms: Emergent challenges in selecting and managing the industrial sales force

Service-Dominant Orientation: Measurement and Impact on Performance Outcomes

Review and future directions of cross-cultural consumer services research

Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale

Innovating through services, co-creation and supplier integration: Cases from China

Investigating the linkages between service types and supplier relationships in servitized environments

An evolutionary framework for service innovation: Insights of complexity theory for service science

Bias and Whiteness in Public Services

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