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Exploring Smart Airports’ Information Service Technology for Sustainability: Integration of the Delphi and Kano Approaches

Sustainability, 2024-10, Vol.16 (20), p.8958

2024

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Improving the Door-To-Door Customer Journey for a National Public Transport Company

Sustainability, 2024-10, Vol.16 (20), p.8741

2024

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Strategy for striking the omnichannel balance in Retail 4.0

Strategy & leadership, 2024-10, Vol.52 (3/4), p.7-19

2024

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The role of mobile shopping service quality in enhancing customers M-satisfaction, M-loyalty, and E-word of mouth

Future business journal, 2024-12, Vol.10 (1), p.109-14, Article 109

Hassan, Heba E.

2024

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The performance model of logistic distribution centers: Quality function deployment based on the Best-Worst Method

PloS one, 2024-10, Vol.19 (10), p.e0305202

2024

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A study on the extension of TAM model with TPB in the adoption of mobile payment applications

International journal of business information systems, 2024, Vol.47 (2), p.190-201

2024

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An innovative approach of selecting cloud provider through service level agreements

International journal of business information systems, 2024, Vol.47 (1), p.1-20

2024

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Sustainable Operations of Online and Offline Restaurants: Focusing on Multi-Brand Restaurants

Sustainability, 2024-11, Vol.16 (21), p.9607

2024

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Artificial Intelligence Adoption in Sustainable Banking Services: The Critical Role of Technological Literacy

Sustainability, 2024-10, Vol.16 (20), p.8934

2024

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Facial Expression Recognition-You Only Look Once-Neighborhood Coordinate Attention Mamba: Facial Expression Detection and Classification Based on Neighbor and Coordinates Attention Mechanism

Sensors (Basel, Switzerland), 2024-10, Vol.24 (21), p.6912

2024

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A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II

Systems (Basel), 2024-10, Vol.12 (10), p.422

2024

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User Task Priority Based Resource Allocation with Multi Class Task Scheduling Strategy and Load Balancing in Cloud Environment

SN computer science, 2024-10, Vol.5 (8), p.970, Article 970

2024

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The Financial Model for Water and Sanitation Services in Portugal: Lessons from Decades of Subsidies and Questionable Public Policies

Water (Basel), 2024-10, Vol.16 (21), p.3087

2024

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Does tour quality impact tourist satisfaction? Experiences from Arunachal Pradesh, India

Business Analyst Journal, 2024-10, Vol.45 (1), p.24-40

2024

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AI service robots in a 4-star hotel: enhancing guest and employee experiences

Research in hospitality management, 2024-10, Vol.14 (2), p.186-191

2024

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The Impact of Internal Service Quality and Ethical Leadership on Employee Performance

Sustainability, 2024-10, Vol.16 (21), p.9446

2024

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An Integrated Smart Manufacturing System for Customer Design Experience

Systems (Basel), 2024-10, Vol.12 (10), p.426

2024

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Providing organizations with a validated instrument for an Enterprise Service Management capability

Electronic markets, 2024-12, Vol.34 (1), p.54, Article 54

2024

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Optimizing Customer Satisfaction Through Sentiment Analysis: A BERT-Based Machine Learning Approach to Extract Insights

IEEE access, 2024, Vol.12, p.151476-151489

2024

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Influence of service quality perception on customer satisfaction in home appliances - The moderating effect of consumer mindfulness

AIP Conference Proceedings, 2024, Vol.3134 (1)

2024

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Investigating the determinants of homestay satisfaction on Airbnb using multiple techniques

Scientific reports, 2024-10, Vol.14 (1), p.24146-17, Article 24146

2024

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Strategic link of loyalty with CRM, attitude and satisfaction in banking industry

International journal of applied management science, 2024, Vol.16 (4), p.414-435

2024

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Rise of OTT Platforms in India: A Case Study of Monetisation Models & Regulatory Concerns

Global media journal, 2024-01, Vol.22 (68), p.1-7

2024

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Dimensions of service quality in Peruvian e-commerce and its relationship with customer satisfaction

International journal of electronic customer relationship management, 2024, Vol.14 (3/4), p.292-317

2024

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Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs

Sustainability, 2024-10, Vol.16 (21), p.9175

2024

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Exploring Smart Airports’ Information Service Technology for Sustainability: Integration of the Delphi and Kano Approaches

Improving the Door-To-Door Customer Journey for a National Public Transport Company

Strategy for striking the omnichannel balance in Retail 4.0

The role of mobile shopping service quality in enhancing customers M-satisfaction, M-loyalty, and E-word of mouth

The performance model of logistic distribution centers: Quality function deployment based on the Best-Worst Method

A study on the extension of TAM model with TPB in the adoption of mobile payment applications

An innovative approach of selecting cloud provider through service level agreements

Sustainable Operations of Online and Offline Restaurants: Focusing on Multi-Brand Restaurants

Artificial Intelligence Adoption in Sustainable Banking Services: The Critical Role of Technological Literacy

Facial Expression Recognition-You Only Look Once-Neighborhood Coordinate Attention Mamba: Facial Expression Detection and Classification Based on Neighbor and Coordinates Attention Mechanism

A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II

User Task Priority Based Resource Allocation with Multi Class Task Scheduling Strategy and Load Balancing in Cloud Environment

The Financial Model for Water and Sanitation Services in Portugal: Lessons from Decades of Subsidies and Questionable Public Policies

Does tour quality impact tourist satisfaction? Experiences from Arunachal Pradesh, India

AI service robots in a 4-star hotel: enhancing guest and employee experiences

The Impact of Internal Service Quality and Ethical Leadership on Employee Performance

An Integrated Smart Manufacturing System for Customer Design Experience

Providing organizations with a validated instrument for an Enterprise Service Management capability

Optimizing Customer Satisfaction Through Sentiment Analysis: A BERT-Based Machine Learning Approach to Extract Insights

Influence of service quality perception on customer satisfaction in home appliances - The moderating effect of consumer mindfulness

Investigating the determinants of homestay satisfaction on Airbnb using multiple techniques

Strategic link of loyalty with CRM, attitude and satisfaction in banking industry

Rise of OTT Platforms in India: A Case Study of Monetisation Models & Regulatory Concerns

Dimensions of service quality in Peruvian e-commerce and its relationship with customer satisfaction

Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs

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