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On the positive and negative effects of emotion work in organizations

European journal of work and organizational psychology, 2006-03, Vol.15 (1), p.1-28

2006

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Emotion work as a source of employee well- and ill-being: the moderating role of service interaction type

European journal of work and organizational psychology, 2021-11, Vol.30 (6), p.850-871

2021

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Towards a conceptual and empirical differentiation between workplace bullying and interpersonal conflict

European journal of work and organizational psychology, 2017-11, Vol.26 (6), p.870-881

2017

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Customer stressors in service organizations: The impact of age on stress management and burnout

European journal of work and organizational psychology, 2013-06, Vol.22 (3), p.318-330

2013

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Workers' perception of workplace bullying: A cross-cultural study

European journal of work and organizational psychology, 2011-04, Vol.20 (2), p.178-205

2011

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Multilevel emotional exhaustion: psychosocial safety climate and workplace bullying as higher level contextual and individual explanatory factors

European journal of work and organizational psychology, 2021-09, Vol.30 (5), p.742-752

2021

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There is more than obeying display rules: Service employees' motives for emotion regulation in customer interactions

European journal of work and organizational psychology, 2014-11, Vol.23 (6), p.884-896

2014

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Individual- and group-level effects of social identification on workplace bullying

European journal of work and organizational psychology, 2013-04, Vol.22 (2), p.182-193

2013

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Main and moderating effects of self-control, organizational justice, and emotional labour on counterproductive behaviour at work

European journal of work and organizational psychology, 2007-12, Vol.16 (4), p.479-500

2007

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Customer stressors in service organizations: The impact of age on stress management and burnout: AGE IN THE WORKPLACE: CHALLENGES AND OPPORTUNITIES

European journal of work and organizational psychology, 2013, Vol.22 (3), p.318-330

2013

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Workers' perception of workplace bullying: a cross-cultural study

European journal of work and organizational psychology, 2011

2011

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Conflict escalation and coping with workplace bullying: A replication and extension

European journal of work and organizational psychology, 2001-12, Vol.10 (4), p.497-522

2001

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Bullying in the workplace: recent trends in research and practice

European journal of work and organizational psychology, 2001, Vol.10 (4)

2001

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Conflict escalation and coping with workplace bullying: A replication and extension: Bullying in the workplace: recent trends in research and practice

European journal of work and organizational psychology, 2001, Vol.10 (4), p.497-522

2001

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Bullying in the workplace: Recent trends in research and practice−an introduction

European journal of work and organizational psychology, 2001-12, Vol.10 (4), p.369-373

2001

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What is typical for call centre jobs? Job characteristics, and service interactions in different call centres

European journal of work and organizational psychology, 2003-12, Vol.12 (4), p.311-340

2003

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What is typical for call centre jobs?: Job characteristics, and service interactions in different call centres: Call centre work: smile by wire

European journal of work and organizational psychology, 2003, Vol.12 (4), p.311-340

2003

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Foreword

European journal of work and organizational psychology, 1996-06, Vol.5 (2), p.161-164

1996

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Foreword

European journal of work and organizational psychology, 1996-06, Vol.5 (2), p.161-164

1996

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Emotion Work as a Source of Stress: The Concept and Development of an Instrument

European journal of work and organizational psychology, 1999-09, Vol.8 (3), p.371-400

1999

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On the relationship between mobbing factors, and job content, social work environment, and health outcomes

European journal of work and organizational psychology, , Vol.5 (2), p.215-237

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Emotion work as a source of stress : The concept and development of an instrument: Emotion at work

European journal of work and organizational psychology, 1999, Vol.8 (3), p.371-400

1999

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On the positive and negative effects of emotion work in organizations

Emotion work as a source of employee well- and ill-being: the moderating role of service interaction type

Towards a conceptual and empirical differentiation between workplace bullying and interpersonal conflict

Customer stressors in service organizations: The impact of age on stress management and burnout

Workers' perception of workplace bullying: A cross-cultural study

Multilevel emotional exhaustion: psychosocial safety climate and workplace bullying as higher level contextual and individual explanatory factors

There is more than obeying display rules: Service employees' motives for emotion regulation in customer interactions

Individual- and group-level effects of social identification on workplace bullying

Main and moderating effects of self-control, organizational justice, and emotional labour on counterproductive behaviour at work

Customer stressors in service organizations: The impact of age on stress management and burnout: AGE IN THE WORKPLACE: CHALLENGES AND OPPORTUNITIES

Workers' perception of workplace bullying: a cross-cultural study

Conflict escalation and coping with workplace bullying: A replication and extension

Bullying in the workplace: recent trends in research and practice

Conflict escalation and coping with workplace bullying: A replication and extension: Bullying in the workplace: recent trends in research and practice

Bullying in the workplace: Recent trends in research and practice−an introduction

What is typical for call centre jobs? Job characteristics, and service interactions in different call centres

What is typical for call centre jobs?: Job characteristics, and service interactions in different call centres: Call centre work: smile by wire

Foreword

Foreword

Emotion Work as a Source of Stress: The Concept and Development of an Instrument

On the relationship between mobbing factors, and job content, social work environment, and health outcomes

Emotion work as a source of stress : The concept and development of an instrument: Emotion at work

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