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Product Selling vs. Pay-Per-Use Service: A Strategic Analysis of Competing Business Models

Management science, 2022-07, Vol.68 (7), p.4964-4982

2022

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Balancing IT with the Human Touch: Optimal Investment in IT-Based Customer Service

Information systems research, 2010-09, Vol.21 (3), p.423-442

2010

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DIANA'S FLORAL STUDIO: A NEW MARKETING ARRANGEMENT: INSTRUCTORS' NOTE

International issues & Slovak foreign policy affairs, 2019-07, Vol.28 (3/4), p.73-76

2019

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Data Warehousing Supports Corporate Strategy at First American Corporation

MIS quarterly, 2000-12, Vol.24 (4), p.547-567

2000

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Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking

Management science, 2002-06, Vol.48 (6), p.732-748

2002

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Price Dispersion on the Internet: Good Firms and Bad Firms

Review of industrial organization, 2002-11, Vol.21 (3), p.305-324

2002

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An Analysis of Endorsement Effects in Affinity Marketing: The Case for Affinity Credit Cards

Journal of advertising, 2006-10, Vol.35 (3), p.103-113

2006

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Price Competition in Markets with Customer Testing: The Captive Customer Effect

Economic theory, 2008-06, Vol.35 (3), p.497-521

2008

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Dynamics of Relationship Selling: A Longitudinal Examination of Changes in Salesperson-customer Relationship Status

The Journal of personal selling & sales management, 2001-04, Vol.21 (2), p.135-146

2001

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Priority Service: Pricing, Investment, and Market Organization

The American economic review, 1987-12, Vol.77 (5), p.899-916

1987

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The role of after-sales service in international marketing

Journal of international marketing (East Lansing, Mich.), 1997-12, Vol.5 (4), p.7

1997

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Service Quality in the New Zealand Market for Construction Hardware

Journal of marketing theory and practice, 1999-10, Vol.7 (4), p.70-80

1999

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The Costs of Substitution

Econometrica, 1984-09, Vol.52 (5), p.1085-1116

von Weizsacker, C. Christian

1984

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Franchising: Firms, Markets, and Intangible Assets

Southern economic journal, 1976-04, Vol.42 (4), p.572-586

1976

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Product Selling vs. Pay-Per-Use Service: A Strategic Analysis of Competing Business Models

Balancing IT with the Human Touch: Optimal Investment in IT-Based Customer Service

DIANA'S FLORAL STUDIO: A NEW MARKETING ARRANGEMENT: INSTRUCTORS' NOTE

Data Warehousing Supports Corporate Strategy at First American Corporation

Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking

Price Dispersion on the Internet: Good Firms and Bad Firms

An Analysis of Endorsement Effects in Affinity Marketing: The Case for Affinity Credit Cards

Price Competition in Markets with Customer Testing: The Captive Customer Effect

Dynamics of Relationship Selling: A Longitudinal Examination of Changes in Salesperson-customer Relationship Status

Priority Service: Pricing, Investment, and Market Organization

The role of after-sales service in international marketing

Service Quality in the New Zealand Market for Construction Hardware

The Costs of Substitution

Franchising: Firms, Markets, and Intangible Assets

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