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Is SERVQUAL an inclusive indicator of SMEs’ service quality advantage during an economic downgrade?A South African case

Journal of Business & Retail Management Research, 2018-01, Vol.12 (2)

Prinsloo, Carly

2018

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Product Selling vs. Pay-Per-Use Service: A Strategic Analysis of Competing Business Models

Management science, 2022-07, Vol.68 (7), p.4964-4982

2022

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A delayed product customization cost model with supplier delivery performance

European journal of operational research, 2015-05, Vol.243 (1), p.109-119

2015

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Services growth options for B2B product-centric businesses

Industrial marketing management, 2010-11, Vol.39 (8), p.1334-1345

2010

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Competitiveness of enterprises in the hospitality industries: increasing mechanisms

E3S Web of Conferences, 2023, Vol.371, p.5050

2023

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The impact of chatbots on the buying behaviors of Generation Z toward brands

E+M ekonomie a management, 2024-01, Vol.27 (3), p.201-214

2024

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Exploitation or exploration in service business development?: Insights from a dynamic capabilities perspective

Journal of service management, 2010-01, Vol.21 (5), p.591-624

2010

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A Reconceptualization of Manufacturers' Service Strategies

Journal of business-to-business marketing, 2014-01, Vol.21 (1), p.19-34

2014

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Service differentiation in spare parts supply through dedicated stocks

Annals of operations research, 2015-08, Vol.231 (1), p.283-303

2015

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Understanding product-service system innovation capabilities development for manufacturing companies

Journal of manufacturing technology management, 2015-06, Vol.26 (5), p.763-787

2015

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Market representations in industrial marketing: Could representations influence strategy?

Industrial marketing management, 2014-09, Vol.43 (6), p.1026-1034

2014

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ESTABLISH A CUSTOMER PROPERTY SERVICE STRATEGY FRAMEWORK

International journal of strategic property management, 2021-05, Vol.25 (3), p.204-2015

2021

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A critical model of brand experience consequences

Asia Pacific journal of marketing and logistics, 2013-01, Vol.25 (1), p.102-117

2013

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Aligning industrial services with strategies and sources of market differentiation

The Journal of business & industrial marketing, 2011-06, Vol.26 (5), p.332-343

2011

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Services branding triangle: Examining the triadic service brand promises for creating a strong brand in banking industry

International journal of bank marketing, 2016-06, Vol.34 (4), p.529-549

2016

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Analyzing rental vehicle threshold policies that consider expected waiting times for two customer classes

Computers & industrial engineering, 2015-02, Vol.80, p.80-96

2015

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Aligning product variety with supply chain and business strategy

International journal of productivity and performance management, 2018-11, Vol.67 (9), p.1837-1853

2018

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Service differentiation in a single-period inventory model with numerous customer classes

OR Spectrum, 2016-10, Vol.38 (4), p.921-948

2016

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The Influence of Service Quality, Emotional Marketing and Spiritual Marketing On Customer Satisfaction

Turkish journal of computer and mathematics education, 2021-04, Vol.12 (3), p.3685-3689

Et.al, Ida Hindarsah

2021

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Service Excellence in Marketing for Firms: Strategies and Initiatives

International journal of service science, management, engineering and technology, 2022, Vol.13 (1), p.1-22

Mandal, Pratap Chandra

2022

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Investigating the impact of product-related and service quality attributes on re-purchase intention: Role of customer characteristics and customer satisfaction

International Journal of Research in Business and Social Science, 2021-01, Vol.10 (3), p.24-35

2021

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Strategy and structure configurations for services within product-centric businesses

Journal of service management, 2011-08, Vol.22 (4), p.522-539

2011

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El uso del servicio como estrategia diferenciadora

Revista Universidad EAFIT, 2017-01, Vol.52 (170), p.78-81

Madrid, Claudia Bedoya

2017

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Data Warehousing Supports Corporate Strategy at First American Corporation

MIS quarterly, 2000-12, Vol.24 (4), p.547-567

2000

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Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking

Management science, 2002-06, Vol.48 (6), p.732-748

2002

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Is SERVQUAL an inclusive indicator of SMEs’ service quality advantage during an economic downgrade?A South African case

Product Selling vs. Pay-Per-Use Service: A Strategic Analysis of Competing Business Models

A delayed product customization cost model with supplier delivery performance

Services growth options for B2B product-centric businesses

Competitiveness of enterprises in the hospitality industries: increasing mechanisms

The impact of chatbots on the buying behaviors of Generation Z toward brands

Exploitation or exploration in service business development?: Insights from a dynamic capabilities perspective

A Reconceptualization of Manufacturers' Service Strategies

Service differentiation in spare parts supply through dedicated stocks

Understanding product-service system innovation capabilities development for manufacturing companies

Market representations in industrial marketing: Could representations influence strategy?

ESTABLISH A CUSTOMER PROPERTY SERVICE STRATEGY FRAMEWORK

A critical model of brand experience consequences

Aligning industrial services with strategies and sources of market differentiation

Services branding triangle: Examining the triadic service brand promises for creating a strong brand in banking industry

Analyzing rental vehicle threshold policies that consider expected waiting times for two customer classes

Aligning product variety with supply chain and business strategy

Service differentiation in a single-period inventory model with numerous customer classes

The Influence of Service Quality, Emotional Marketing and Spiritual Marketing On Customer Satisfaction

Service Excellence in Marketing for Firms: Strategies and Initiatives

Investigating the impact of product-related and service quality attributes on re-purchase intention: Role of customer characteristics and customer satisfaction

Strategy and structure configurations for services within product-centric businesses

El uso del servicio como estrategia diferenciadora

Data Warehousing Supports Corporate Strategy at First American Corporation

Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking

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