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The importance of institutional image to student satisfaction and loyalty within higher education

Higher education, 2009-07, Vol.58 (1), p.81-95

2009

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Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

Transportation (Dordrecht), 2020-04, Vol.47 (2), p.827-863

2020

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Drivers of and barriers against market orientation: a study of Turkish container ports

Maritime economics & logistics, 2019-06, Vol.21 (2), p.278-305

2019

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Investigating the customer’s intention in the “Clicks-and-Mortar” business model

Journal of ambient intelligence and humanized computing, 2024-03, Vol.15 (3), p.1813-1823

2024

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CURIE: Towards an Ontology and Enterprise Architecture of a CRM Conceptual Model

Business & information systems engineering, 2022-10, Vol.64 (5), p.615-643

2022

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Herausforderungen und Stellhebel für die erfolgreiche Betreuung von Kleinkunden

Marketing Review St. Gallen, 2014-06, Vol.31 (3), p.14-25

2014

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Marketing’s value propositions: a focus on exit, voice, and loyalty

AMS review, 2020-12, Vol.10 (3-4), p.185-188

2020

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One-to-one marketing management via customer complaint

Social network analysis and mining, 2023-05, Vol.13 (1), p.83

2023

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Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

BMC health services research, 2013-01, Vol.13 (1), p.22-22, Article 22

2013

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Two phase genetic algorithm for vehicle routing and scheduling problem with cross-docking and time windows considering customer satisfaction

Journal of industrial engineering international, 2018-03, Vol.14 (1), p.15-30

2018

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Customer satisfaction: a mathematical framework for its analysis and its measurement

Computational management science, 2020, Vol.17 (1), p.23-45

2020

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Marketing insights from text analysis

Marketing letters, 2022-09, Vol.33 (3), p.365-377

2022

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A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective

Information systems frontiers, 2022-12, Vol.24 (6), p.2027-2051

2022

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Influences of Indian postal service quality factors on customer satisfaction amidst Covid-19 pandemic: an empirical study

International journal of system assurance engineering and management, 2024-02, Vol.15 (2), p.758-773

2024

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Managerial insights for AI/ML implementation: a playbook for successful organizational integration

Discover Artificial Intelligence, 2024-12, Vol.4 (1), p.22-14, Article 22

2024

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Quantification of number of adopters: a study to showcase products-sold and products-in-use

International journal of system assurance engineering and management, 2024, Vol.15 (5), p.1861-1873

2024

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On the effect of operational service attributes on transit satisfaction

Transportation (Dordrecht), 2020-10, Vol.47 (5), p.2307-2336

2020

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Customer retention management in the recession

Journal of direct, data and digital marketing practice, 2010-10, Vol.12 (2), p.115-127

2010

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Research on factors influencing the consumer repurchase intention: Data mining of consumers’ online reviews based on machine learning

Neural computing & applications, 2024-06, Vol.36 (17), p.9837-9848

2024

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Quality service in banking: a longitudinal approach

Quality & quantity, 2017-03, Vol.51 (2), p.509-523

2017

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Impacts of digital business on global value chain participation in European countries

AI & society, 2022-07, Vol.39 (3), p.1039-1064

Ha, Le Thanh

2022

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Modelling user satisfaction in public transport systems considering missing information

Transportation (Dordrecht), 2020-12, Vol.47 (6), p.2903-2921

2020

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Mobile App Usage Pattern Prediction Using Hierarchical Flexi-Ensemble Clustering (HFEC) for Mobile Service Rating

Wireless personal communications, 2022-02, Vol.122 (4), p.3247-3268

2022

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Marketing intelligence and customer relationships: empirical evidence from Jordanian banks

Journal of marketing analytics, 2017-12, Vol.5 (3-4), p.141-152

Al-Weshah, Ghazi A.

2017

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Predictive analytics using big data for increased customer loyalty: Syriatel Telecom Company case study

Journal of big data, 2020-04, Vol.7 (1), p.1-24, Article 29

2020

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The importance of institutional image to student satisfaction and loyalty within higher education

Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

Drivers of and barriers against market orientation: a study of Turkish container ports

Investigating the customer’s intention in the “Clicks-and-Mortar” business model

CURIE: Towards an Ontology and Enterprise Architecture of a CRM Conceptual Model

Herausforderungen und Stellhebel für die erfolgreiche Betreuung von Kleinkunden

Marketing’s value propositions: a focus on exit, voice, and loyalty

One-to-one marketing management via customer complaint

Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

Two phase genetic algorithm for vehicle routing and scheduling problem with cross-docking and time windows considering customer satisfaction

Customer satisfaction: a mathematical framework for its analysis and its measurement

Marketing insights from text analysis

A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective

Influences of Indian postal service quality factors on customer satisfaction amidst Covid-19 pandemic: an empirical study

Managerial insights for AI/ML implementation: a playbook for successful organizational integration

Quantification of number of adopters: a study to showcase products-sold and products-in-use

On the effect of operational service attributes on transit satisfaction

Customer retention management in the recession

Research on factors influencing the consumer repurchase intention: Data mining of consumers’ online reviews based on machine learning

Quality service in banking: a longitudinal approach

Impacts of digital business on global value chain participation in European countries

Modelling user satisfaction in public transport systems considering missing information

Mobile App Usage Pattern Prediction Using Hierarchical Flexi-Ensemble Clustering (HFEC) for Mobile Service Rating

Marketing intelligence and customer relationships: empirical evidence from Jordanian banks

Predictive analytics using big data for increased customer loyalty: Syriatel Telecom Company case study

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