Details

Autor(en) / Beteiligte

• Feldkamp, Daniela
• Hinkelmann, Knut
• Thönssen, Barbara
• Vitvar, Tomas
• Peristeras, Vassilios
• Tarabanis, Konstantinos

Titel

The Modelling of Knowledge-Intensive Processes Using Semantics

Ist Teil von

• Semantic Technologies for E-Government, 2010, p.75-98

Ort / Verlag

Germany: Springer Berlin / Heidelberg

Erscheinungsjahr

2010

Quelle

Alma/SFX Local Collection

Beschreibungen/Notizen

• In the “i2010 eGovernment Action Plan” it is stated that: “Member States have committed themselves to inclusive eGovernment objectives to ensure that by 2010 all citizens [...] become major beneficiaries of eGovernment, and European public administrations deliver public information and services that are more easily accessible and increasingly trusted by the public, through innovative use of ICT, increasing awareness of the benefits of eGovernment and improved skills and support for all users” (Commission of the European Communities 2006). For example, in the latest study on e-Government in Switzerland conducted by the University of St. Gallen, it was stated for the first time that measures for e-Government quality improvement are change (42% of the Swiss cantons, 19% of the Swiss municipalities) and benchmarking (business) activities/processes (41% of the Swiss cantons, 50% of the Swiss municipalities). But in the same study, design and IT-supported processes are considered a huge challenge (Schedler et al. 2007a, b). Thus, what Becker et al. already described still holds true: Although the benefit of having formal models of business processes is well known in public administrations, too few processes have been modelled and lesser still have been automated (Becker et al. 2003).