Details

Autor(en) / Beteiligte

• Feinstein, Robert E.
• Kotara, Sussann
• Jones, Barbara
• Shanor, Donna
• Nemeroff, Charles B.

Titel

A health care workers mental health crisis line in the age of COVID‐19

Ist Teil von

• Depression and anxiety, 2020-08, Vol.37 (8), p.822-826

Ort / Verlag

United States: Hindawi Limited

Erscheinungsjahr

2020

Quelle

Wiley-Blackwell Journals

Beschreibungen/Notizen

• Introduction The COVID‐19 pandemic has brought a health care crisis of unparalleled devastation. A mental health crisis as a second wave has begun to emerge in our front‐line health care workers. Objective To address these needs, The Healthcare Worker Mental Health COVID‐19 Hotline, based on crisis intervention principles, was developed and launched in 2 weeks. Methods Upon reflection of why this worked, we decided it might be useful to describe what we now recognize as 13‐steps which led to our success. The process included the following: (1) anticipate mental health needs; (2) use leadership capable of mobilizing the systems and resources; (3) convene a multidisciplinary team; (4) delegate tasks and set timelines; (5) choose a clinical service model; (6) motivate staff as a workforce of volunteers; (7) develop training and educational materials; (8) develop personal, local, and national resources; (9) develop marketing plans; (10) deliver the training; (11) launch a 24 hr/7days per week Healthcare Worker Mental Health COVID‐19 Hotline, and launch follow‐up sessions for staff; (12) structure data collection to determine effectiveness and outcomes; and (13) obtain funding (not required). Discussion We believe the process we used is specifically useful for others who may want to develop a COVID‐19 hotline services for health care workers and generally useful for the development of other mental health services. Conclusion We hope that this process may serve as a guide for other heath care systems.