Details

Autor(en) / Beteiligte

• Díaz-Carrión, Rosalía
• Navajas-Romero, Virginia
• Casas-Rosal, José Carlos

Titel

Comparing working conditions and job satisfaction in hospitality workers across Europe

Ist Teil von

• International journal of hospitality management, 2020-09, Vol.90, p.102631-102631, Article 102631

Ort / Verlag

Elsevier Ltd

Erscheinungsjahr

2020

Link zum Volltext

Quelle

Alma/SFX Local Collection

Beschreibungen/Notizen

• •The study explores the influence of the institutional context on job satisfaction.•The research develops a multilevel analysis that considers institutional and organizational factors.•Data of 22792 employees of 16 European countries from the Sixth European Working Conditions Survey are part of the sample.•A novel classification of countries according to their working conditions is provided. Job satisfaction is important in the tourism sector since workers’ satisfaction is key to providing high-quality service, which is very important in determining organizational success. The working conditions that influence job satisfaction depend to a large extent on the institutional context, which shows similarities in some European countries. This research aims to compare working conditions and job satisfaction among European country blocks that have similar institutional characteristics. Unlike previous studies, this research adopts a comprehensive approach by considering institutional and organizational factors in the analysis of employees’ perceptions of job satisfaction. The sample is made up of 1633 workers in 16 European countries. The results demonstrate the existence of three different models of working conditions in Europe leading to differing levels of job satisfaction in tourism. These models do not correspond to the clusters identified by the previous literature, which adopts an institutional perspective.