Details

Autor(en) / Beteiligte

• Lin, Hsiu-Jung
• Tsai, Yu-Ping
• Lo, Yu-Ching
• Lin, Yi-Chun
• Lu, Hsing-Ju
• Hsiao, Chia-Chi

Titel

Care Process Improvement in Total Knee Arthroplasty Using the Concept of Patient Flow

Ist Teil von

• Hu li za zhi, 2021-06, Vol.68 (3), p.64

Ort / Verlag

China (Republic : 1949- )

Erscheinungsjahr

2021

Quelle

MEDLINE

Beschreibungen/Notizen

• Improving the process of care may effectively improve the quality of medical care and increase patient satisfaction. An investigation found that the process of care used in our unit was imperfect, resulting in a low preoperative enrollment rate of case managers, overly long patient waiting times for ward assignment, insufficient pre-operative knowledge, and high cancellation rates for routine operations. The aim of this project was to review the overall process of care using the concept of patient flow to improve and formulate countermeasures to improve quality of care. To improve the process of care, the corresponding countermeasures were formulated. 1. Set criteria for enrollment for orthopedic case managers to increase the preoperative enrollment rate; 2. Set up a specialized arthroplasty care area for central case management to reduce the time patients need to wait for the ward; and 3. Improve patient compliance with preoperative education and reduce the operation cancellation rate by distributing patient