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Economic factors also come into play, namely the fact that warehouses, DCs, and third-party logistics (3PL) providers are all keeping pretty busy right now. Brains versus brawn Douglas Kent, executive vice president of corporate and strategic alliances at ASCM, says that the organization's recent KPMG Stability Index Report revealed a slight improvement in the worker shortage in 2024 versus 2023. Offering a better employee experience Dana Stiffler, vice president and distinguished analyst in Gartner's Supply Chain and Research Advisory Group, is seeing some interesting innovation on the "There was a bit of a reversal over the course of the last quarter...So, as the automation investments come into motion, a critical skill shortage still exists, but more at the 'brain' versus the 'brawn' level." - According to Stiffler, companies are using more self-serve scheduling apps that give employees more control over their own schedules.