Details

Autor(en) / Beteiligte

• Blake, Gary

Titel

Insurers need to upgrade their employees' writing skills

Ist Teil von

• National Underwriter, 2002-11, Vol.106 (44), p.35

Auflage

Life, health/financial services ed.

Ort / Verlag

Erlanger: ALM Media Properties, LLC

Erscheinungsjahr

2002

Quelle

Nexis Uni (LexisNexis)

Beschreibungen/Notizen

• The insurance profession has a vested interest in helping its employees master writing skills that go way beyond the many organization, phrasing and format issues that need to be addressed in a writing training course. It may not show up on a balance sheet, but every time an untrained writer writes a letter, there is the chance of inadvertently attacking a claimant, an insured, a commissioner, a broker or an agent. Writing problems that make letters look bad and hurt productivity are wordiness, failure to come to the point, vagueness, inappropriate tone, stodgy language, poor phrasing, punctuation and grammar errors, lengthy sentences, and lengthy paragraphs.