Details

Autor(en) / Beteiligte

• Romeo, Peter

Titel

LABOR'S NEW FRONT: ENGAGEMENT

Ist Teil von

• Restaurant Business, 2019-04, Vol.118 (4), p.19

Ort / Verlag

Chicago: Ideal Media LLC

Erscheinungsjahr

2019

Quelle

Access via Business Source (EBSCOhost)

Beschreibungen/Notizen

• The labor issue of the moment for restaurant employers appears to be how well current hires understand and fulfill their role in bringing success to the overall operation, or what the experts call engagement. The term was cited repeatedly during the Global Best Practices Conference, a conference hosted recently by People Report parent TDn2K for restaurant executives looking for labor insights and solutions. No strict definition of engagement was aired, but speakers indicated it's the mindset that drives managers and line-level employees to excel in their roles. They described it as a shared sense of mission or purpose that makes an employee feel like an important contributor to the operation. They may have a limited role, but that role is essential.