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Airlines are offering those good, long-term business class deals in an attempt to increase yield, especially among high-paying business travelers. Looking forward, "it's the craziest capacity increase in the history of the industry," stresses Brad Tolkin, co-chairman and co-CEO of World Travel Holdings, parent company of CruiseOne, Dream Vacations and Cruises Inc. Given this fast-paced growth, product diversity, constant policy changes, product enhancements and technology updates, how do cruise selling agents keep up? THE SOLUTION: During 2018, some 25,012 individual agent members affiliated with 8,732 travel agency members were part of Cruise Lines International Association (CLIA) in North America. THE SOLUTION: "One area of focus is to provide agents with a clearer understanding that add-on sales are primarily about enhancing the experience for the traveler, with the ancillary benefit of increasing earnings," says Kevin Weisner, senior vice president, Travel Leaders Group.