Human relations (New York), 1994-01, Vol.47 (1), p.13-43
1994
Volltextzugriff (PDF)
Details
- Autor(en) / Beteiligte
- Titel
- The Effectiveness of Self-Managing Teams: A Quasi-Experiment
- Ist Teil von
- Human relations (New York), 1994-01, Vol.47 (1), p.13-43
- Ort / Verlag
- Thousand Oaks, CA: SAGE Publications
- Erscheinungsjahr
- 1994
- Quelle
- Applied Social Sciences Index & Abstracts (ASSIA)
- Beschreibungen/Notizen
- This study used a quasi-experimental design to assess the effectiveness of self-managing teams in a telecommunications company. These teams performed customer service, technical support, administrative support, and managerial functions in a variety of locations. The balance of evidence indicates that self-managing teams were more effective than comparable traditionally-managed groups that performed the same type of work. The study illustrates the value of a collaborative research project in which researchers and clients jointly define the research questions, study design, and methods.
- Sprache
- Englisch
- Identifikatoren
- ISSN: 0018-7267eISSN: 1741-282XDOI: 10.1177/001872679404700102Titel-ID: cdi_proquest_miscellaneous_61348620
- Format
- –
- Schlagworte
- Absenteeism, Cost control, Customer services, Design, Effectiveness, Employees, Employment, Experimental groups, Managers, Organizational behavior, Organizational Effectiveness, Participatory management, Performance standards, Productivity, Quasi-experimental methods, Research design, Self evaluation, Selfmanagement, Social research, Sociology, Sociology of work, Sociology of work and sociology of organizations, Statistical analysis, Studies, Teams, Teamwork, Telecommunications industry, Turnover, USA, Work Groups, Work Organization, Work organization. Working relations, Worker Control, Workers' self-management