Details

Autor(en) / Beteiligte

• Pandey, Ashish
• Gupta, Rajen K.
• Arora, A. P.

Titel

Spiritual Climate of Business Organizations and Its Impact on Customers' Experience

Ist Teil von

• Journal of business ethics, 2009-08, Vol.88 (2), p.313-332

Ort / Verlag

Dordrecht: Springer

Erscheinungsjahr

2009

Link zum Volltext

Quelle

PAIS Index

Beschreibungen/Notizen

• This study examines the notion of 'spirituality' as a dimension of human self, and its relevance and role in management. Major thesis of this research is that spirituality of employees is reflected in work climate. This may in turn affect the employees' service to the customers. In the first part of the study a Spiritual Climate Inventory is developed and validated with the data from manufacturing and service sector employees. In the later part, hypothesis of positive impact of spiritual climate on customers' experience of employees' service is examined and found to be substantiated empirically.