Sie befinden Sich nicht im Netzwerk der Universität Paderborn. Der Zugriff auf elektronische Ressourcen ist gegebenenfalls nur via VPN oder Shibboleth (DFN-AAI) möglich. mehr Informationen...
Ergebnis 6 von 11712
Health & social care in the community, 2022-11, Vol.30 (6), p.e3995-e4005
2022
Volltextzugriff (PDF)

Details

Autor(en) / Beteiligte
Titel
Understanding health outcomes following workplace aggression: A social exchange perspective
Ist Teil von
  • Health & social care in the community, 2022-11, Vol.30 (6), p.e3995-e4005
Ort / Verlag
England: Hindawi Limited
Erscheinungsjahr
2022
Quelle
Applied Social Sciences Index & Abstracts (ASSIA)
Beschreibungen/Notizen
  • This study explored health outcomes following workplace aggression among social workers in Israel. Grounded in the social exchange theory, a relationship‐based perspective was used to explain the mechanism through which exposure to workplace aggression results in employee outcomes. Reports of employees and managers were analysed with respect to the impact of varied forms of aggressive behaviours perpetrated by clients and co‐workers on posttraumatic stress and somatic symptoms. The intervening effects on symptoms of two forms of perceived organisational support, organisational procedural support and interpersonal co‐worker support operationalised as team trust were examined. Overall, 548 employees and 89 managers in 31 social services departments completed self‐report questionnaires. Results revealed positive associations between exposure to both co‐worker and client aggression, and posttraumatic stress and somatic symptoms. Importantly, while perceived organisational support is often equated with social support, this study found that two elements, organisational procedural support and team trust, had differing impacts on somatic and posttraumatic stress symptoms following WPA. Specifically, team trust was negatively associated with symptoms, while organisational procedural support showed no effect. This study has important implications for timely prevention measures to deal with workplace aggressions and valuable directions for future studies.

Weiterführende Literatur

Empfehlungen zum selben Thema automatisch vorgeschlagen von bX