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Questions on Business Payment Support Service (BPSS) are answered. To take advantage of this opportunity, a business should first check the guidance available on the HM Revenue & Customs (HMRC) Web site. If this doesn't answer the questions sufficiently, they can contact the BPSS helpline well before the date on which the tax becomes payable. HMRC says that in most cases it should be able to give a decision in about 10 minutes. Larger or more complicated debts will need a longer, more detailed discussion. The BPSS is for new enquiries only. If an HMRC office has already contacted a business about an overdue payment, the business should call that office to discuss further payment options. No additional charge will be made for agreeing an arrangement under the BPSS, and no late payment surcharges will be made for amounts included in an arrangement. The helpline alone will be able to handle up to 3,000 calls an hour.