Details

Autor(en) / Beteiligte

• Parra Cotanda, Cristina
• Vergés Castells, Alba
• Carreras Blesa, Núria
• Trenchs Sainz de la Maza, Victoria
• Luaces Cubells, Carles

Titel

Patient experience in emergency departments: What do children and adolescents think?

Ist Teil von

• Anales de pediatría (Barcelona, Spain : 2003), 2017-02, Vol.86 (2), p.61-66

Ort / Verlag

Spain

Erscheinungsjahr

2017

Quelle

MEDLINE

Beschreibungen/Notizen

• Improving patient experience must become a priority in paediatric emergency departments. This experience is often studied by surveying parents, and not children directly. The aim of this study was to assess the patient experience of children attended in a Paediatric Emergency Department (PED). A prospective descriptive study was conducted using a survey based on the Picker questionnaire on the patient experience. From January to May 2014, children 8-17 years seen in the Paediatric Emergency Department and admitted to the hospital were asked to complete the questionnaires anonymously, within 24hours of admission. A total of 217 patients completed the survey. The responses showed the 19.4% had to wait longer than expected, with 46.2% saying that there was not enough for children of their age group to do while waiting to be seen. As regards care and treatment, 4.6% of participants said staff did not fully explain what they were doing, and 23% said that they were not given enough privacy when being examined. Overall, 99.1% of patients said that they were well treated. Overall patient experience in the PED was positive. Some aspects have to be improved (activities in the waiting room, and privacy during the examination).