Details

Autor(en) / Beteiligte

• Tan, Garry Wei-Han
• Aw, Eugene Cheng-Xi
• Cham, Tat-Huei
• Ooi, Keng-Boon
• Dwivedi, Yogesh K.
• Alalwan, Ali Abdallah
• Balakrishnan, Janarthanan
• Chan, Hing Kai
• Hew, Jun-Jie
• Hughes, Laurie
• Jain, Varsha
• Lee, Voon Hsien
• Lin, Binshan
• Rana, Nripendra P.
• Tan, Teck Ming

Titel

Metaverse in marketing and logistics: the state of the art and the path forward

Ist Teil von

• Asia Pacific journal of marketing and logistics, 2023-12, Vol.35 (12), p.2932-2946

Ort / Verlag

Patrington: Emerald Publishing Limited

Erscheinungsjahr

2023

Link zum Volltext

Quelle

Emerald Management 200

Beschreibungen/Notizen

• PurposeEver since its emergence, the metaverse has presented opportunities and disruptions to every stakeholder, including individual users and organizations. This article aims to offer valuable perspectives on six identified critical areas that the metaverse could significantly impact: marketing ethics, marketing communication, relationship marketing, retail marketing, supply chain management and transportation management.Design/methodology/approachThrough a multi-perspective approach, this paper gathers valuable perspectives from various invited contributors to each of the six identified key areas that the metaverse could significantly impact.FindingsFor each key area identified, the invited contributors first share their valuable perspectives by discussing the roles of the metaverse. Subsequently, the invited contributors discuss their views on vital opportunities, challenges and research agenda concerning the metaverse.Originality/valueWith the widespread metaverse, it is expected that each key area identified is likely to undergo significant levels of disruption. Against this backdrop, this paper contributes to the academic literature and industry by gathering different perspectives from invited contributors on the relevance of the metaverse in marketing and logistics domains.