Details

Autor(en) / Beteiligte

• Gurun, Umit G.
• Nickerson, Jordan
• Solomon, David H.

Titel

Measuring and Improving Stakeholder Welfare Is Easier Said than Done

Ist Teil von

• Journal of financial and quantitative analysis, 2023-06, Vol.58 (4), p.1473-1507

Ort / Verlag

New York, USA: Cambridge University Press

Erscheinungsjahr

2023

Quelle

Business Source Ultimate

Beschreibungen/Notizen

• While corporate social responsibility by firms aims at improving welfare for different social groups, whether it achieves this is often difficult to measure. After Apr. 2018 protests, Starbucks enacted policies that anybody could sit in their stores and use the bathroom without making a purchase. Using anonymized cellphone location data, we estimate this led to a 7.0% decline in attendance relative to other nearby coffee shops. The effect is 84% larger near homeless shelters and larger for Starbucks’ wealthier customers. The average time spent per visit declined by 4.1%. Public urination citations decreased near Starbucks locations, but other minor crimes were unchanged.