Details

Autor(en) / Beteiligte

• Agrawal, Gaurav
• Kumar, Devendra
• Singh, Mayank

Titel

Assessing the usability, accessibility, and mobile readiness of e-government websites: a case study in india

Ist Teil von

• Universal access in the information society, 2022-08, Vol.21 (3), p.737-748

Ort / Verlag

Berlin/Heidelberg: Springer Berlin Heidelberg

Erscheinungsjahr

2022

Quelle

Alma/SFX Local Collection

Beschreibungen/Notizen

• Government websites are intended to provide government services to every citizen of the country; therefore, these websites should be easily usable, readable, and equally accessible on desktop and mobile devices to all. The primary purpose of this paper is to investigate the usability, accessibility, and mobile readiness of Indian government websites. The analysis covered 164 government websites listed by government ministries for the delivery of e-services. Usability evaluation of websites was done on various quality parameters using automatic online tools. Compliance with the Web Content Accessibility Guidelines Version 2.0 was evaluated using the online tool TAW. Further, the mobile readiness of the websites was investigated using the MobileOK online tool. The results indicate that many government service websites had low usability, the majority of the website does not follow WCAG 2.0 accessibility guidelines, while none was usable and fully accessible on mobile devices.