Details

Autor(en) / Beteiligte

• Yanchus, Nancy J
• Brower, Cheyna K
• Osatuke, Katerine

Titel

The Role of Executives in Driving Engagement

Ist Teil von

• Organization development journal, 2020-10, Vol.38 (3), p.87-99

Ort / Verlag

Chesterland: International Society for Organization Development, Inc

Erscheinungsjahr

2020

Quelle

EBSCOhost Business Source Ultimate

Beschreibungen/Notizen

• How do executives engage their staff and inspire employees go above and beyond in their work? Research provides managers and supervisors with engagement best practices, but scant empirical evidence exists to support high level leaders. This study focused on key drivers-or conditions-for engagement in the Veterans Health Administration. Seventeen Medical Center Directors were interviewed to find out what they did to engage staff. Data were assessed using thematic content analysis. Results showed consistency and commonalities in these executives' strategies to create an engagement culture at their medical facilities. Additionally, the interviews yielded specific, actionable best practices that top executive leaders in other industries can apply in their organizations. Most salient among these actions were leaders' visibility and accessibility to staff, their support for supervisor and employee leadership development, and emphasizing the importance of employee input. We include practical applications and future directions for more research on this topic.