Details

Autor(en) / Beteiligte

• Edwards, Chris
• Peppard, Joe

Titel

Operationalizing strategy through process

Ist Teil von

• Long range planning, 1997-10, Vol.30 (5), p.753-767

Ort / Verlag

London, etc: Elsevier Ltd

Erscheinungsjahr

1997

Quelle

Elsevier Journal Backfiles on ScienceDirect (DFG Nationallizenzen)

Beschreibungen/Notizen

• The application of business process re-engineering in organizations continues unabated. A central issue that has not been sufficiently considered is the method of identifying and choosing the processes which should be re-engineered. If the claimed benefits of substantial performance improvement are to be secured, it is vital that a classification of process exists to facilitate selection of those most likely to deliver such benefits. This article considers the need for such a classification and the responses currently available in the literature, and concludes that this is both a critical and a neglected matter. A classification scheme explicitly linking processes to business strategy is presented. The article concludes by illustrating how the scheme was employed by one organization during its re-engineering initiative to yield significant benefit.