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Journal of managerial psychology, 2008-02, Vol.23 (2), p.151-168
Ort / Verlag
Bradford: Emerald Group Publishing Limited
Erscheinungsjahr
2008
Link zum Volltext
Quelle
Applied Social Sciences Index & Abstracts (ASSIA)
Beschreibungen/Notizen
Purpose - This paper seeks to argue that leaders perform emotional labor whenever they display emotions in an attempt to influence their subordinates' moods and motivations.Design methodology approach - This is a conceptual paper that integrates the literature on leadership with the research on emotional labor.Findings - This paper develops 15 propositions that distinguish emotional labor performed by leaders from that performed by front-line service workers.Research limitations implications - The paper suggests that leading with emotional labor is a fruitful research topic, and that considerable research could be done in this area.Practical implications - Instead of conducting business in a non-emotional, "business-like manner", leaders would benefit by expressing their emotions in the workplace. Emotionally expressive leaders are more charismatic and are better motivators.Originality value - This is the first paper to develop a theoretical model that describes how leaders perform emotional labor; thus the propositions are original.