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Encouraging front-line employees to rise to the innovation challenge
Ist Teil von
Strategy & leadership, 2008-07, Vol.36 (4), p.4-9
Ort / Verlag
Chicago: Emerald Group Publishing Limited
Erscheinungsjahr
2008
Link zum Volltext
Quelle
Alma/SFX Local Collection
Beschreibungen/Notizen
Purpose - In the search for innovation, front-line employees are usually not encouraged to be part of the creative team, even though they may have fresh ideas and genuine insights. However, front-line employees, those closest to the customers and the work of delivering products and services, have fresh ideas and genuine insights. This paper aims to investigate this issue.Design methodology approach - The article describes how to create a complementary "Front-Line Innovation" system for stimulating potentially valuable ideas and converting them to innovations that have an impact on competitiveness.Findings - The implementation of a front-line program involves a set of six components applied systemically and thoughtfully: people, process, tools, technology, governance, and metrics.Practical implications - The Front-line Innovation program surfaces new leaders and gives them the tools to create and act on ideas that are aimed at the most difficult problems facing the organization.Originality value - The article shows that a creative front-line employee is a potent competitive weapon when supported by such a system.