Details

Autor(en) / Beteiligte

• Cortina, Lilia M.
• Kabat-Farr, Dana
• Magley, Vicki J.
• Nelson, Kerri
• Chen, Peter Y

Titel

Researching Rudeness: The Past, Present, and Future of the Science of Incivility

Ist Teil von

• Journal of occupational health psychology, 2017-07, Vol.22 (3), p.299-313

Ort / Verlag

Educational Publishing Foundation

Erscheinungsjahr

2017

Quelle

EBSCOhost APA PsycARTICLES

Beschreibungen/Notizen

• Incivility refers to rude, condescending, and ostracizing acts that violate workplace norms of respect, but otherwise appear mundane. Organizations sometimes dismiss these routine slights and indignities-which lack overt malice-as inconsequential. However, science has shown that incivility is a real stressor with real consequences: though the conduct is subtle, the consequences are not. We now know a great deal about how common incivility is, who gets targeted with it, under what conditions, and with what effects. The first half of this article reviews and synthesizes the last 15 years of workplace incivility research. In the second half, we look beyond that body of scholarship to pose novel questions and nudge the field in novel directions. We also point to thorny topics that call for caution, even course correction. Incivility in organizations is as important now as ever. Our goal is to motivate new science on incivility, new ways to think about it and, ultimately, new solutions.