Details

Autor(en) / Beteiligte

• Ji, Hai Ming

Titel

Bpr-based countermeasures to enhance patient satisfaction--s hospital located in guangzhou case study

Ort / Verlag

ProQuest Dissertations & Theses

Erscheinungsjahr

2011

Link zum Volltext

Quelle

ProQuest Dissertations & Theses A&I

Beschreibungen/Notizen

• Translation from original language as provided by authorDue to several factors, the medical industry in recent years has become one of the industries most dissatisfied with the public, physician-patient relationship of high tension, which is not conducive to building a harmonious medical environment, hinder the development of health care and people's lives and health. In order to ease the tension of the doctor-patient relationship, improve health services, reduce patient costs, thereby enhancing the hospital patient satisfaction and ultimately improve the hospital's economic and social benefits, the current increasing emphasis on patient satisfaction of the hospital's management. In this paper, research Guangzhou S satisfaction with hospital patients, a patient in the hospital's treatment of experience, in-depth analysis of the outpatient and inpatient procedures, based on the problems of patient satisfaction found in the hospital and the theory of patient satisfaction proposed model of patient satisfaction,