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A Functional Shift: Building a New Model of Engagement
Ist Teil von
Policing : a journal of policy and practice, 2015-03, Vol.9 (1), p.101-114
Ort / Verlag
Oxford: Oxford University Press
Erscheinungsjahr
2015
Link zum Volltext
Quelle
Alma/SFX Local Collection
Beschreibungen/Notizen
Engaging and building relationships with communities has been a key function of policing since the creation of the 'new police' in 1829. Despite government policy, statute and guidance from a range of agencies, inspection processes by HMIC and others have regularly raised concern about the inconsistency of delivery. Many of the inspection report identify training in community engagement as a critical issue. Using the Waters' 'Quality of Service' model that examines 'internal quality' of management and staff development, 'functional' emphasis on performance and an 'interactional' emphasis on relationships with partners and communities, the authors argue that a focus on training in community engagement has to change to a learning process that encourages participants to reflect and develop their skills through practical immersion. With over 40 years of public service experience combined with evidence from two pilot areas based on a blend of training, learning, and reflection, the authors demonstrate the value of learning how to engage with communities with a view to increasing social capital and accessing the assets of active citizens.