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Continuance Intention to Use Government 2.0 Services: The Impact of Citizens’ Satisfaction and Involvement
Ist Teil von
International journal of electronic government research, 2013-07, Vol.9 (3), p.58-73
Ort / Verlag
Hershey, PA: IGI Global
Erscheinungsjahr
2013
Link zum Volltext
Quelle
PAIS Index
Beschreibungen/Notizen
Countries are moving toward adopting government 2.0 to enhance transparency and develop citizens’ involvement and confidence. Although citizens’ involvement and satisfaction are obviously important to the success of government 2.0 services, the literature lacks empirical research that confirms (or refutes) this importance. In this paper, the authors propose and validate a citizen-centric model based on information systems (IS) and consumer behaviour literature to investigate the influence of “involvement” and “satisfaction” on the continuance intention to use government 2.0 services by using PLS structure equation modelling. A web survey with 392 users of Bahrain’s e-government national portal is conducted to validate the proposed model. The findings confirm that both citizens’ satisfaction and citizens’ involvement have a positive effect on the continuance intention to use government 2.0 services. Also, the authors find that citizens’ involvement is significantly influenced by citizens’ satisfaction. Important theoretical and practical contributions are discussed in the paper.