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In forensic cases involving glass evidence, the variance of the recovered glass refractive index (RI) has been observed to be larger than the variance of the control glass RI. This has consequences for subsequent interpretation. To investigate this phenomenon, a study was made of the probable distributions of refractive indices of the recovered glass given a range of casework type scenarios involving breakage and backscatter. An investigation of the consequences of any distribution differences with regard to casework was also made. It was discovered that the inclusion of surface fragments from the float surface of the glass can have a profound effect on the comparison of recovered and control glass samples. The effect was largest when a breaker was striking the float surface of a window. In particular, it was found that the inclusion of a few surface fragments even post grouping is sufficient by itself to explain the observed differences in variance of RI between control and recovered groups. Surface fragments, if present, are very likely to be treated as outliers and to be deemed as non-matching. The findings of this paper challenge routine glass examination procedure and suggest that knowledge of which surface is facing the striker is valuable information in interpretation.