Details

Titel

Online branding the case of McDonald's

Ist Teil von

• British Food Journal, 2004, Vol.106 (3), p.228-237

Ort / Verlag

Emerald Group Publishing Limited

Erscheinungsjahr

2004

Quelle

Alma/SFX Local Collection

Beschreibungen/Notizen

• This article explores the approaches to the delivery of brand messages through a Web site, taking one of the leading brands, McDonald's, as a case study. The role of brands and branding in the new economy that is characterised by digitisation and globalisation is attracting considerable attention. McDonald's recent I'm lovin it campaign, is being integrated through every element of the business, including its Web site this campaign therefore presents a useful opportunity to analyse the contribution of the Internet channel to brand building. This case study analysis is conducted on two levels how the Web site elements are enlisted to reinforce brand messages, and overarching brand strategy themes such as glocalisation, community and channel integration. Further research and development on online branding needs to explore effective strategies for integration of online branding with branding through other channels, and opportunities that the Internet offers for both eservice and brick service companies for building customer relationships and communities.