Details

Autor(en) / Beteiligte

• Inayatulloh
• Arafah, Santi
• Murtani, Alim
• Kurniawan, Rahmat
• Ritonga, Sri Rezeki Widya
• Nazly, Putri
• Rizki, Santi

Titel

The Effect of Using Mobile Applications, Using Social Media, Using E-Commerce, and Having IT Knowledge on The Performance of SMEs

Ist Teil von

• 2023 International Conference on Information Management and Technology (ICIMTech), 2023, p.621-626

Ort / Verlag

IEEE

Erscheinungsjahr

2023

Quelle

IEEE Electronic Library Online

Beschreibungen/Notizen

• SME performance is a measure to assess the performance or results achieved by small or medium enterprises over a certain period. Currently, many SMEs have adopted information technology to improve their performance, but some research shows that SMEs still have low performance. The low performance of SMEs is a problem statement in this research. Thus, this study aims to find the relationship between factors related to information technology that affect the performance of SMEs. The factors to be tested are the use of mobile applications, the use of social media, the use of e-commerce, and IT knowledge by SMEs related to their performance. The research method uses a quantitative approach by collecting data from 137 SMEs in several cities in Indonesia, such as Jakarta, Bogor, Tangerang, Medan, Aceh, Pontianak, and several other cities. A total of 16 questions were distributed to 137 UKM owners via Google Form. The collected data is processed with SPSS to see the relationship between variables. The results of data processing show that the use of e-commerce and IT knowledge influence the implementation of SMEs. IT knowledge is the aspect that has the most influence on the entry into force of SMEs. Because having IT knowledge is the factor that most influences the performance of SMEs, the output of the paper is equipped with use case diagrams and user interface designs for knowledge management systems, so that IT knowledge for SMEs increases.